🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #101
    Hi my game keeps crashing to desktop, it was fine this morning and nothing has changed (weekly update?)
    Share this post

  2. #102
    Originally Posted by biginmuc Go to original post

    Has been fine since installed on new PC 1week ago - Ubisoft Connect update (after maintenance) - game freezes unrecoverably within 5minutes of logging in.

    Nothing in Windows Error logging

    MY guess: Ubisoft Connect launcher (&EAC) killing/halting the game


    Same here. After Ubisoft Connect Update the game freezes.
     2 people found this helpful
    Share this post

  3. #103
    I spent hours trying to fix the problem, i thought it was issues with Oculus I installed, un related i figured it toasted my division game. uninstalled it, new graphics drivers, changed page memory, updated windows,on an on...and now I find out its the Division UPDATE all along. WHY IN THE HELL DO THEY NOT NOTIFY US THAT THERE IS A PROBLEM SO PEOPLE DONT WASTE TIME TRYING TO FIX A PC THAT IS NOT BROKEN!!! A simple email telling users that we may experience issues over the update. Don't panic its being worked on! I checked ubisoft first thing and there was no mention of issues. It was just accidental i got a link to the error page.


    d
     4 people found this helpful
    Share this post

  4. #104
    very same issue here. no issues yesterday, today it freezes more or less exactly after 3 min in game (boot up of game not counted). Independant if I move around or if I just stay still in a safe house doing nothing and just counting time till next freez. The issue is 100% ==> after countless reboots and restart of game (>10 times)
    Share this post

  5. #105
     2 people found this helpful
    Share this post

  6. #106
    Same crash problem first of all I wanted to congratulate the Ubisoft developers that yesterday afternoon I played all day, today is a tragedy.
    How is this possible? hurry up has to solve the problem.
    Good job Bubisoft
    Share this post

  7. #107
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,269
    Hello everyone! I'm extremely sorry for the frustrations caused by the crashing issue everyone here is facing within The Division 2. The teams are aware of this and are actively investigating. As soon as any further updates have been provided, we will update this thread.
     4 people found this helpful
    Share this post

  8. #108
    So a bug that is potentially making it so the entire PC playing population of your game can't, and the worst canned reply with no ETA is what we get as a response?

    Ubisoft Customer Service could be the worst.
     1 people found this helpful
    Share this post

  9. #109
    Having the same issue here. Game freezes right around the three-minute mark. I spent a long time making sure everything was updated, only to find out I'm not the only one. Hoping this gets fixed soon.
    Share this post

  10. #110
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,269
    demonknight1701: As this error is currently under investigation, we do not have any ETAs we can provide. I understand this is frustrating, in addition to the frustration caused by this crashing issue, but I'm afraid this is all the information we can provide at this time.

    CobaltLion:Agreed! Definitely stay tuned for updates here and on our FAQ about this.
     4 people found this helpful
    Share this post