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  1. #1
    guffje's Avatar Junior Member
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    Feb 2019
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    11

    Frame drop issues on Series X

    Hi,

    I've been having frame drop issues on series X, in all aspects of the game - Washington, New York, Darkzones, Summit & Raids. This has been progressively getting worse on 4K, and even when I scale the xbox down to 1080p it's causing the same problems. SOmetimes its smooth then as it goes from dark areas to light areas it'll stutter. Occasionally it stutters when running from the initial spawn point in White House into the social area.

    I have had it installed on the internal hard drive, I've tried the official expansion card and I've tried a samsung T5 external SSD. The problem seems to be happening no matter where it is installed. I've factory reset the Series X and this didn't help matters much. The problem for me surfaced when the frames were unlocked with 12.1

    I have also tried it on another TV, a 1080p monitor, and I have tried other games that don't seem to have any frame drop at all - not to mention different HDMI cables, clearing series X cache, resetting TV to default settings etc.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    Hi guffje,

    Thank you for reporting this to us, we're sorry to hear you've encountered these frame dropping issues.

    Does this occur after playing for some time, or can it happen as soon as you open the game?
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  3. #3
    guffje's Avatar Junior Member
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    Feb 2019
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    Hi Baron,

    Thanks for responding - its hard to determine. When I load in and run from the front of the whitehouse to the recal station outside I notice 'jitter' as I run through. However I have noticed that when playing, sometimes it feels like when there is a lot going on, or when I move from dark to light it can affect it more. For example, on Roosevelt Island (normal version) when I have the objective to find the C4, it will all be fine when I open the container and pickup the C4, however when I turn around and go to move towards the gate to plant the C4 that will cause FPS drop. I'll keep an eye on timings and see if that plays any part and will report back on that if I find anything.
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  4. #4
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    guffje: Super, sounds good! If this does continue to occur, would you be able to share video footage of this stuttering with us here please? This can be added to the forums as a YouTube link.
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