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  1. #321
    All already done, and answered your questions...

    - Have you made your device a trusted device?
    YES
    - Do you use the 'remember me' option?
    YES
    If so, are you still required to log in with your credentials in addition to your 2SV code every time?
    NO
    - Do you log out of Ubisoft Connect every time?
    NO
    - Do you exit Ubisoft Connect every time? This would be exiting the launcher from the dashboard if it still shows it is running in the background.
    NO
    - Do you ever have any issues with having to complete 2SV every time that you log in, even when you have your device as marked as trusted?
    Yes

    Also raised a support ticket last week, so would appreciate an update
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  2. #322
    Ubisoft Support Ticket: 15183835
    - Have you made your device a trusted device? - YES
    - Do you use the 'remember me' option? If so, are you still required to log in with your credentials in addition to your 2SV code every time? - YES. - NO, ONLY 2SV CODE
    - Do you log out of Ubisoft Connect every time? - YES
    - Do you exit Ubisoft Connect every time? This would be exiting the launcher from the dashboard if it still shows it is running in the background. - YES
    - Do you ever have any issues with having to complete 2SV every time that you log in, even when you have your device as marked as trusted? -No, this problem started after Ubisoft Connect update from July 29th.
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  3. #323
    Second, please provide all of the following:

    - Have you made your device a trusted device?
    - Do you use the 'remember me' option? If so, are you still required to log in with your credentials in addition to your 2SV code every time?
    - Do you log out of Ubisoft Connect every time?
    - Do you exit Ubisoft Connect every time? This would be exiting the launcher from the dashboard if it still shows it is running in the background.
    - Do you ever have any issues with having to complete 2SV every time that you log in, even when you have your device as marked as trusted?
    - Yes;
    - Yes. No;
    - No;
    - Yes;
    - Yes, every time during the last 2 months

    Ticket 15186863
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  4. #324
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
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    1,202
    Thank you, Doomava, and Z1M_ka, for your answers and case files. I have shared them with the team.

    Thanks for the answers, Thorandor-GB! I checked your account and I don't see a Support site case. Can you provide me with the case number so that I can retrieve your system files? Much appreciated!
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