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  1. #1

    [POST HERE] Ubisoft Connect doesn't remember 2SV even on trusted device

    If i get logged out or I restart UPLAY my login credentials are not saved.

    Version: March Update 3
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  2. #2
    Ubi-Joel's Avatar Community Developer
    Join Date
    Nov 2015
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    Malmoe, Sweden
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    267
    Hey,

    It seems that something has prevented your Uplay from updating to the most recent patch. Whatever blocks the client from patching is probably stopping Uplay from saving your credentials.
    Try re-installing Uplay, make sure you start Uplay as Admin, and let me know how that works out for you

    Edit: You don't have to re-install your games. You will be given the option to not un-install games while un-installing Uplay.

    /Joel
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  3. #3
    Let me test this for a few days. Thanks for the response.
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  4. #4
    Originally Posted by Ubi-Joel Go to original post
    Hey,

    It seems that something has prevented your Uplay from updating to the most recent patch. Whatever blocks the client from patching is probably stopping Uplay from saving your credentials.
    Try re-installing Uplay, make sure you start Uplay as Admin, and let me know how that works out for you

    Edit: You don't have to re-install your games. You will be given the option to not un-install games while un-installing Uplay.

    /Joel
    still having the problem.

    does it have something to do with the fact i am being logged out on the daily?
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  5. #5
    Skauron's Avatar Senior Member
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    May 2010
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    625

    UPlay keeps forgetting my login details?

    Don't know if anyone else is getting this with UPlay, but quite frequently my Uplay client forgets the details i asked it to remember? Sometimes it has my username populated, other times its forgotten both.. and despite me repopulating them and clicking remember, after a while it forgets one or both fields again for the login.

    Is this a common thing for everyone? or is my UPlay being a bit goofey?
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  6. #6
    KmarkoPL's Avatar Banned
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    Aug 2007
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    2,775
    Yes , Am getting the same from time to time .
    Not always but it happen .
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  7. #7

    uplay is still forgetful

    has anyone solved this issue with uplay constantly removing the login information? I have uplay connected at work, home and on the ios app. All of them constantly require inputting the full login info.

    cheers
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  8. #8

    Still forgetting username/password

    It's been over a year and I have the same issue, especially if I don't have Internet access when Uplay starts up, it just forgets. That doesn't happen with Steam or Origin. I'll consider moving my collection from Uplay to one of the other more user friendly platforms
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  9. #9
    I have started experiencing this issue in the last two weeks.

    I've had UPlay set to start with Windows for as long as I can remember (even before Ubisoft added the feature to the app) but recently I keep getting logged out due to inactivity and despite having Remember Me checked have to not only re-enter my password but also my email address which is infuriating. It seems in the last week like I am having to do this every other day.

    I do have the 2-step verification enabled but that just makes it even more tedious to sign in since it requires an extra step. I wouldn't mind so much having to enter my password but having to retype my email address and type in the verification code every two days just makes me want to cause physical harm to the people that coded this software (and that is totally not like me)!

    I only use UPlay on my home PC so I don't understand why this isue has just started happening. Surely I should only have to verify my account every few weeks or months not every other day? What purpose does that serve other than to annoy the user? Also, why doesn't the Remember Me option work anymore?
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  10. #10
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    6,366
    I am sorry to hear you're having this issue. I just tried a few tests on Uplay. When I closed Uplay entirely it restarted without asking for any information. I then clicked log out, and then I had to put in my email, password, and 2FA code. As I didn't select Remember Me, Uplay required that information again when I closed it. That time I selected Remember Me, and Uplay didn't require any of that information after I restarted.

    To the best of my knowledge that is working as intended on my PC. Where does the system not work for you?

    Please make sure that you are running as administrator, that you have installed the latest version of Uplay, that you are choosing 'Remember Me', and that you are not logging out before exiting Uplay.
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