🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Can’t purchase item from Ubisoft connect

    I tried to purchase weapon upgrade pack for ghost recon breakpoint but it won’t let me I get no error message. I have enough to points to buy it.
    Share this post

  2. #2
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Hi Goggs25!

    Sorry to hear you have issues with purchasing that pack. You mentioned no error message, what happens instead? Could you show a video of what happens?

    Thanks!
    Share this post

  3. #3
    Nothing happens it supposed to give a green tick to confirm purchase but nothing happens points are not taken from my account either. As for video no. I don’t video with Ubisoft because you lot will not increase the video size instead forced to record in in the lowest setting possible on for you to turn around and say you can’t see clearly.
    Share this post

  4. #4
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Sorry for the late response Goggs25! For videos you can also post them to YouTube as unlisted and then send us the link. Also, are you using Ubisoft Connect while in-game? Do you experience the same result when trying to redeem the reward on the Ubisoft Connect website?
    Share this post

  5. #5
    Having same issue for same item/reward and yes same thing on website,
    Share this post

  6. #6
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi Goggs25 and Aries_Xavi.
    I've raised this issue with the relevant team who are going to look into this. When we have an update on this or if we need further information, we'll let you know.
    Share this post

  7. #7
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi again Goggs25 and Aries_Xavi!
    I've just head from the team that this should now be resolved for you both now.
    Please let us know if you still have issues.
    Share this post

  8. #8

    Same problem - Can't purchase item

    I'm having this exact issue, I have enough points but can't purchase the "weapon upgrade pack." & same thing - Nothing happens when I try to buy it.
    I seen that you replied to the guy having this issue & you said it should be fixed but it's not fixed on my side.
    Any chance you could remedy this for me? I would appreciate it greatly!
    Thanks
    Share this post

  9. #9
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Thank you for reporting this to us, ROSCODOG707T.

    To help us take a look into that from the account side, could you please get in touch through one of the channels below?

    They'll be able to look into this and get this resolved for you.
    Share this post