1. #21
    Hello I'm back and writing an even longer paragraph because now we have a person with a problem with their alt account as it is now bugged for them and they can't even finish the special tourney(that someone created). I can't believe you guys created this really big problem and all you guys can do is stream other games as I witnessed in previous days. I have never seen you guys stream Just Dance 2021 yet. When is that going to happen so we can actually explain to you guys what has been going on with the game. So far you guys have made this Just Dance situation even more worse. If I was to work with you guys right now. I would've looked through the Just Dance forums MOSTLY because that's probably the most bugged game probably out of the rest of the games in most of the game forums that you guys created. And yeah I'm reminding you again that you decided to(out of all of the games) to fix "These Boots Are Made For Walkin" meaning that you don't care that people have to literately do other moves that don't follow the coach to get perfects. Right now there's that one dedicated Just Dancer that is now trying to 13k all of the songs(dionvisserrr)(now he has 20 song left I believe) and so far he has to do so many tricks and it's a struggle having to do moves totally different then the coach. And there has been videos of people having to jump and hop around to get perfects and for me I don't think it's far for them having to do all that. At this point it might as well be called Just Tricks instead of Just Dance. I know it may seem like I'm the bad guy with this long paragraph, but come on you need to step up your game fixing game especially on Just Dance. Also people that create new accounts also have to pay for Just Dance Unlimited many times. Also one last thing for you guys: "Follow the coach as if it was a reflection of a mirror" don't forget that thanks
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  2. #22
    Sidenote: I meant to say fair not far silly me
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  3. #23
    hi! i have this problem too
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  4. #24
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by ShadowDevGaming Go to original post
    Hello I'm back and writing an even longer paragraph because now we have a person with a problem with their alt account as it is now bugged for them and they can't even finish the special tourney(that someone created). I can't believe you guys created this really big problem and all you guys can do is stream other games as I witnessed in previous days. I have never seen you guys stream Just Dance 2021 yet. When is that going to happen so we can actually explain to you guys what has been going on with the game. So far you guys have made this Just Dance situation even more worse. If I was to work with you guys right now. I would've looked through the Just Dance forums MOSTLY because that's probably the most bugged game probably out of the rest of the games in most of the game forums that you guys created. And yeah I'm reminding you again that you decided to(out of all of the games) to fix "These Boots Are Made For Walkin" meaning that you don't care that people have to literately do other moves that don't follow the coach to get perfects. Right now there's that one dedicated Just Dancer that is now trying to 13k all of the songs(dionvisserrr)(now he has 20 song left I believe) and so far he has to do so many tricks and it's a struggle having to do moves totally different then the coach. And there has been videos of people having to jump and hop around to get perfects and for me I don't think it's far for them having to do all that. At this point it might as well be called Just Tricks instead of Just Dance. I know it may seem like I'm the bad guy with this long paragraph, but come on you need to step up your game fixing game especially on Just Dance. Also people that create new accounts also have to pay for Just Dance Unlimited many times. Also one last thing for you guys: "Follow the coach as if it was a reflection of a mirror" don't forget that thanks
    Hello ShadowDevGaming,

    Thank you for sharing this!

    Just to ensure your post doesn't get missed or confused though, I would suggest creating your own thread to discuss this so it doesn't get buried within this current discussion regarding connection issues!

    Could you please let us know more specific details about the issue you're describing?

    You note that moves aren't tracking - does this happen on one particular platform, with some particular songs?

    If you could also please provide a link to a clip of this, or upload your own to a hosting site such as YouTube so we can take a closer look and better investigate the issue you're experiencing, we'd be more than happy to see what we can do

    Thank you!

    Originally Posted by liorandron123 Go to original post
    hi! i have this problem too
    Hey liorandron123,

    Thank you for reaching out, are you having connection issues too?

    If so, I'm very sorry to hear that!

    Could you please ensure you've first given the steps in this guide a try to ensure the connection between the game's servers and your network are as good as they can be?

    If those steps don't help at all, could you please note any error codes or messages you receive and contact us directly via our Support Site (or you can also reach us on Facebook and Twitter) where we'd be more than happy to take a closer look!

    Thank you!
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  5. #25

    My account doesn't connect to JD

    Along with others in this thread, I'm also facing problems connecting on the Just Dances, but this problem only happens with ONE account, pls help us! My Xbox gamertag is itslucasbish
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  6. #26

    Just Dance servers and dancer of the week don't works.

    Hello, I haven't been able to stay with any dancer of the week for 4 months even reaching the required score. And besides, it's been a few weeks since I've been able to use just dance servers, like the world dance floor and unlimited, and services are unavailable from just dance 2016 to just dance 2021.
    I'm an Xbox One player, please help me

    User: Jeongyeonnie496

    Youtube channel link:

    https://www.youtube.com/channel/UCOG...P3LhIn1d6JowSw
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  7. #27

    I want help to get back to playing normally

    Along with others in this thread, I'm also facing problems connecting on the Just Dances, but this problem only happens with ONE account, pls help us!
    I have unlimited subscription in my account and I am unable to use due to this problem
    I've been unable to connect for months!!!


    here the link to my youtube channel where I make all the perfect ones
    https://www.youtube.com/channel/UCN1...lPFHFKC_qVlBHw

    XxLukinhasGTAxX (My user on xbox live)
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  8. #28
    The best thing to do to get your account fixed is to email the Ubisoft support and show them proof that you did not cheat or hack the game because I had to do that and I got my main account back
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  9. #29
    The best thing to do to get your account fixed is to email the Ubisoft support and show them proof that you did not cheat or hack the game because I had to do that and I got my main account back
    That's crazy. That would explain why most of the id's on this thread are players I recognize from the WDF and DOTW who have hit nearly perfect scores on many difficult dances in previous seasons.

    If this is the reason behind it... I wonder if it's partly attributable to cross-network play. Some players using Switch, for example, may not realize that the WDF scores also include players using Xbox Kinect. Imagine a Switch player knows that a particular dance is really difficult on Switch, this player doesn't know about Xbox Kinect, the player sees nearly perfect scores on the WDF leaderboard for this song that the player believes to be very hard, and then the player exits the WDF to check DOTW... and guess what, the DOTW score is less than the high scores that the player just saw on the WDF leaderboard (of course, we know it's because DOTW only shows for the same platform, but this hypothetical player doesn't know that). Since this player has no clue about cross-network play, this player would think some cheating or hacking must be going on.

    But, alas, there has been some hacking/cheating going on. We've seen players with level 1 suddenly show up as DOTW with a score of 13,333 on several songs, for example. But you'd hope that Ubisoft could tell the difference between real players and fake scores (at least after investigating it).

    If this is the reason some players can't access the WDF or be DOTW on their original id's... It's a shame that somebody at Ubisoft didn't have the foresight to visit YouTube to see if any players with those same id's have videos showing them hitting virtually perfect scores on some hard dances. I've watched YouTube videos of some of the players on this thread, and for them I have either watched them dance or watched their body-outlines dance along to a difficult dance and hit a nearly perfect score. In those cases, it seems pretty convincing that those players are "real" people.

    I guess everybody affected needs to contact support now. Good luck.

    (I'm rather hoping that super high scores weren't the reason behind this problem, and that the root cause was some other reason instead...)
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  10. #30
    Hi, a lot of my friends are getting back while mine still without being able to play multiplayer options.(My connection is fine and stable, its an account problem) Please fix your cheating system, because a lot of us, good players, are paying for that and you are ruining our dance experience. Thanks.

    Gamertag : SmachKlein
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