1. #11
    Well good job Ubisoft you have ruined a perfectly good game for everyone. At first people were so excited to see certain songs in the game like Temperature, Say So, All The Good Girls Go To Hell, EVEN Boy You Can Keep It. And now people witnessed the Dancer Card Bug, DOTW Bug and the Sort Order bug and it took you around a couple of weeks to get it fixed, then you decided to fix the bugs. And now the bug has returned once again and it's taking EVEN longer to get fixed and now people can't even use their main account. Do you seriously not care at all about the game this much? Also the worst part is you decided to fix only one song(These Boots Are Made For Walkin) instead of going ahead and taking the time to fix the rest of the songs. How about you stream Just Dance 2021 and try out the songs yourself and see how you feel about the scoring. Anyway that's all I have to say and have a nice day
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  2. #12

    Just Dance Connectivity Issues

    The same thing is happening to me, I can't go online on any Just Dance with my account (regardless of the console), I created a secondary account to test and it works normally on this account. What is strange to see because this apparently happened only with the people who score the most in WDF and DOTW

    Username: Viagonce / Xbox One S
     1 people found this helpful
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  3. #13
    Originally Posted by TectonicB72 Go to original post
    I have to correct you here

    Your scores are not only tied your account but also in YOUR console. So with new account or not your scores are still safe and can be transferred
    Actually, i have created a new account and i don’t have any score kept, it’s weird
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  4. #14
    Originally Posted by bappt18 Go to original post
    Actually, i have created a new account and i don’t have any score kept, it’s weird
    There are possible way that I did make a mistake

    Try connecting your Ubisoft Connect account to your second one. Maybe the transfer that I was thinking is between two consoles,cause I got my xbox scores to my switch
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  5. #15

    Internet Problems with JD2021

    Dear Ubisoft:
    A couple days ago, I’ve started having serious problems accessing the online capabilities to Just Dance 2021(Unlimited Songs, World Dance Floor), yet my internet connection is doing just fine. There already some other top scorers of this game that have the same issue I’m having! Hope the game gets fixed as soon as possible! Thank you for your time!
    Gamer tag: TwinFerret12187
    Console: Xbox One
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  6. #16
    It is Monday now and I still can not access World Dance Floor or play any Unlimited songs (still have paid days there!)

    Ubisoft Connect username: miptdemetra
    Xbox one, Just Dance 2021.

    https://sendvid.com/hoyzv8c4

    link to the video: https://sendvid.com/hoyzv8c4
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  7. #17
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    If you're all still experiencing issues connecting, can you go through the steps in this link, and let us know if this is still happening.
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  8. #18
    Originally Posted by Ubi-Ginge Go to original post
    If you're all still experiencing issues connecting, can you go through the steps in this link, and let us know if this is still happening.
    Thank you for you reply. Unfortunately your advice has NOT resolved my issue.
    steps that were done:

    POWER CYCLE your console. - done
    Reset NETWORK HARDWARE. - done
    Switch to a WIRED CONNECTION. - we were always on a wired connection
    Enable UPnP - was and it is Enabled
    FORWARD PORTS TCP: 80,443 - Were already forwarding them.
    Place the console in DMZ - it is and was in Dmz
    Check for EXTERNAL RESTRICTIONS - there are none.

    Can attach screenshots if you need any.

    We all know about https://support.ubisoft.com/en-US/Article/000081022 (Article you've sent us) and our game is setup accordingly to this article.

    We know that at least 50 people have this bug. And most of them have had Dancer of the week bug and Menu Catalog sorting bug before.

    I still cannot access online features of JD2021 with my miptdemetra account. I've already "lost" almost a week of paid by me Unlimited Just Dance Subscription. Please help.

    Please note that we cannot access online features of JD2020 - JD2017. So I cannot play unlimited and access online features even in the older versions of the JD games that I own.

    Thank you for your time.



    Ubisoft Connect username: miptdemetra
    Xbox one, Just Dance 2021.
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  9. #19
    Dear Ubisoft Support,

    My internet is not the problem. Here is the proof video: https://youtu.be/4wc_MMdvjkE






    1) I can not access World Dance Floor (online feature of Just Dance 2021) with miptdemetra account: https://www.youtube.com/watch?v=4wc_MMdvjkE&t=2s
    2) I can play World Dance Floor (online feature of Just Dance 2021) with demetraaa account: https://youtu.be/4wc_MMdvjkE?t=92 on the same XBOX with the same internet settings


    Why can I access and play Just Dance World dance floor (online feature) with demetraaa account and why I can not access any online Just Dance features with my miptdemetra account on the same Xbox ?



    Ubisoft Connect username: miptdemetra
    Xbox one, Just Dance 2021.
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  10. #20
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Originally Posted by miptdemetra Go to original post
    Thank you for you reply. Unfortunately your advice has NOT resolved my issue.
    steps that were done:

    POWER CYCLE your console. - done
    Reset NETWORK HARDWARE. - done
    Switch to a WIRED CONNECTION. - we were always on a wired connection
    Enable UPnP - was and it is Enabled
    FORWARD PORTS TCP: 80,443 - Were already forwarding them.
    Place the console in DMZ - it is and was in Dmz
    Check for EXTERNAL RESTRICTIONS - there are none.

    Can attach screenshots if you need any.

    We all know about https://support.ubisoft.com/en-US/Article/000081022 (Article you've sent us) and our game is setup accordingly to this article.

    We know that at least 50 people have this bug. And most of them have had Dancer of the week bug and Menu Catalog sorting bug before.

    I still cannot access online features of JD2021 with my miptdemetra account. I've already "lost" almost a week of paid by me Unlimited Just Dance Subscription. Please help.

    Please note that we cannot access online features of JD2020 - JD2017. So I cannot play unlimited and access online features even in the older versions of the JD games that I own.

    Thank you for your time.



    Ubisoft Connect username: miptdemetra
    Xbox one, Just Dance 2021.
    Originally Posted by miptdemetra Go to original post
    Dear Ubisoft Support,

    My internet is not the problem. Here is the proof video: https://youtu.be/4wc_MMdvjkE






    1) I can not access World Dance Floor (online feature of Just Dance 2021) with miptdemetra account: https://www.youtube.com/watch?v=4wc_MMdvjkE&t=2s
    2) I can play World Dance Floor (online feature of Just Dance 2021) with demetraaa account: https://youtu.be/4wc_MMdvjkE?t=92 on the same XBOX with the same internet settings


    Why can I access and play Just Dance World dance floor (online feature) with demetraaa account and why I can not access any online Just Dance features with my miptdemetra account on the same Xbox ?



    Ubisoft Connect username: miptdemetra
    Xbox one, Just Dance 2021.
    Hey!

    Sorry to hear that you both are still unable to connect after completing the troubleshooting steps. Can we ask that you please contact us via a private message on our social media channels here:

    Facebook
    Twitter

    Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE

    Thank you.
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