Hello. Since yesterday my game has not been able to connect to the internet for some unknown reason. Every time I try to go into Just Dance 2021(and 2018) the game is not connecting to the internet. So game modes likes just dance unlimited and the world dance floor is not available. I don’t know what to do anymore, I tried the basic connectivity steps for xbox one on the ubisoft page, but the issue is still there. I don’t think it’s an issue on my end because other games that require internet seem to work fine, and things like netflix and youtube work fine as well.
Since yesterday I can not access World Dance Floor or play any Unlimited songs ( Though I still do have many days of paid unlimited ! )
Ubisoft Connect username: miptdemetra
Xbox one, Just Dance 2021.
when you enter the game
when you try to connect to World Dance Floor
At the same time this is my "Test Network Connection" in Xbox One Network Settings.
A lot of players have the same issue.
Please help. How can we play the game ? Please report this to your tech team. Thank you for your time.
Thursday i was doing a stream on Just Dance on my Xbox and my account wasn't able to connect to unlimited and World Dance floor . i thaught it was my connection but it was not the problem. I created another Xbox Account and everything was ok . What is happening?
Account : MaitretotozOFF
For the last few days I can't use any online feature that Just Dance 2021 has. No World Dance Floor, no Just Dance Unlimited etc.
Tested my internet connection in Xbox settings and other multiplayer games and it works perfectly fine. Hoping for fixes.
Thank you in advance
Username: SyncNero
Platform: Xbox One
I have a serious problem since Thursday March 18, I can not play either the WDF or Unlimited due to a connection problem of the same game, since my console appears to have internet.
I hope you can solve this error soon, since there are some that have this problem and makes the JD21 unplayable.
Console: Xbox One
Nickname: Sergioms01
My account got problems 3 Months ago, being unable to get Dancers of The Week or customization features like change my avatar/skin.
Now a few days ago, world dance floor and unlimited catalogue are down. My console is perfectly connected to internet and works fine in other games. Hope a fix as soon as posible, because theres a lot of people like me right now.
Gamertag: SmachKlein
My game didn’t work online for 3 days, but i’m actually connected to internet. This game annoys me, EVERYTHING is broken. My menu isn’t in alphabetical order, i can’t have Dancer Of The Week, and now it’s the songs !! This is becoming worst than ever, especially when you know that a JDU Season is underway with new songs. I can’t even play Best Song Ever which was released thursday.... I don’t want to create a new account because i have all my scores in the first one so it will comes to nothing.
Please Ubisoft correct this game.
Xbox account name : Bapt188287