🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Assasin's Creed Brotherhood missing from my game library

    I have the game installed and i played it today but now when i tryed to open it , it requested my activation code and when i looked in my library the game it's no longer there. I cheked in my games list in my account to see the activation code but it's missing from there to.
     4 people found this helpful
    Share this post

  2. #2
    Aynı sorun bendede var
     1 people found this helpful
    Share this post

  3. #3
    Same on my side
    Share this post

  4. #4
    Ryusennin's Avatar Member
    Join Date
    Jun 2009
    Location
    Paris, France
    Posts
    74
    Same problem here, it happened after an UbiConnect client update.

    The Brotherhood icon has disappeared from my library (it is not hidden), but I can still launch the game by running AssassinsCreedBrotherhood.exe in the game folder.
    Share this post

  5. #5

    tengo el mismo drama

    segun dicen los de soporte, estan tratando de arreglar este problema, y que probablemente digan cuando se soluciono en sus foros
    Share this post

  6. #6

    Assassin's Creed Brotherhood Missing from Game Library; Asking for an activation code

    I have the same problem. When trying to play AC Brotherhood it asks for a CD Key or activation code, but when going to my game library to find the key for AC Brotherhood, I cannot access the game. AC Brotherhood is "listed" in my game library, however, the cover of the game is missing and I cannot click on it. When I check the "My Games" section under "account information," the game is not there at all, despite me purchasing, installing, and playing it before. I can't access the key to the game and play it even though it was working last night.
     1 people found this helpful
    Share this post

  7. #7
    Originally Posted by Nikko119619 Go to original post
    I have the same problem. When trying to play AC Brotherhood it asks for a CD Key or activation code, but when going to my game library to find the key for AC Brotherhood, I cannot access the game. AC Brotherhood is "listed" in my game library, however, the cover of the game is missing and I cannot click on it. When I check the "My Games" section under "account information," the game is not there at all, despite me purchasing, installing, and playing it before. I can't access the key to the game and play it even though it was working last night.
    I have exactly the same problem,just I bought a CD package years ago but it of course contains a key for the game.
    I entered the key and the same thing happens,it says it is listed in my library but I cant even see it in the library.All other games work normal.

    I hope this is going to be fixed by tommorrow
    Share this post

  8. #8
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Hey folks,

    Sorry to hear that!

    If you're still being asked for an activation code, please reach out to us via live chat, Twitter or Facebook so we can take a look into this.
     1 people found this helpful
    Share this post

  9. #9
    Ryusennin's Avatar Member
    Join Date
    Jun 2009
    Location
    Paris, France
    Posts
    74
    Just checked UbiConnect this afternoon and the game is back in my library. It looks like Ubisoft fixed the issue on server side?
    Share this post

  10. #10
    Everything works well today...Thanks
    Share this post