1. #1

    Unable to connect

    I have an annoying bug where I cannot connect to the helix servers. I have deleted and reinstalled the game numerous time, it connects just fine to download the update but it then says to go online (which I obviously am) I cannot access support in the app to contact support.

    Help please.

  2. #2

  3. #3
    Evie..Frye's Avatar Senior Member
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    Feb 2015
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    The Hope of Assassination Skill for Evie Frye
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    Hi Shere.Khaan

    My suggestions for you are:

    -Make sure that the iOS or Android version of the device you are using is the most up-to-date.
    - Turn off your Wi-Fi connection and try to connect to the game via Cellular Data

    If this doesn't work, try this:
    -You can download any Proxy (IP Changer) program on your phone and try to connect to the game again.

    If this doesn't work, create a ticket for Assassin's Creed Rebellion at this address if you have a Ubisoft Account:
    https://support.ubisoft.com/en-us/Cases/New

    We are sure that if you submit this Bug Reports form to the Valuable Support Team when creating tickets, it will be better for your problem:

    Here is the Bug Reports Form:

    Bug Reports Form

    Please copy and paste the following form when entering bug reports:
    *Bold = required.

    Title:
    Description/repro steps:
    Context (ex. Mission name):
    Device info:
    Game version:
    Brotherhood name or player ID:
    Notable preconditions:
    Time of day:
    Example (screenshot or video):
    --------------------------------------------------------------------------------------------------------
    Example of Bug Reports Form:

    Title: Visual bug/missing glow
    Description/repro steps: missing glow for HQ perk only when ready to promote Shao Jun to 3*
    Context (ex. Mission name): NA
    Device info: iPhone 12
    Game version: 3.0.0
    Brotherhood name or player ID:Player
    Notable preconditions: NA
    Time of day: 10 am
    Example (screenshot or video):https://imgbb.com/upload / www.youtube.com