1. #1

    Patch for Season 3 - the wont start after the patch

    Patch for Season 3 - the game wont start after the patch. How about others, guys?
    My freezes at season 3 hyperscape picture.
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  2. #2
    Oh. It starts after like 10 minutes. I did restarted my PC before, because the game was not responding. I hope, it was just the case by first startup after new patch and wont happen again. Will see.
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  3. #3
    yes even I have the same problem, please help me,frozen at the eginning hyperscape picture
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  4. #4
    i just found out the solution,delete the "vivoxsdk.dll" and simply verify the game
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  5. #5
    In my case, after the long first startup, it is fine.

    What is the vivoxsdk.dll stands for? Just wanna know what can get wrong after deleting it (if the problem occurs again). Thanks.
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  6. #6
    Ok. The very slow game startup occurs again. Deleting the vivoxsdk.dll couses another problem - this file can not be found and the reinstallation is recommended. Fix pls?
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  7. #7
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by IdlePython Go to original post
    Ok. The very slow game startup occurs again. Deleting the vivoxsdk.dll couses another problem - this file can not be found and the reinstallation is recommended. Fix pls?
    You mentioned that you deleted the file 'vivoxsdk.dll' did you try verifying the game files afterwards before launching the game again? LoneMutant mentioned that this worked for them.

    If you have verified the game files and the same error message appears then I would recommend reinstalling the game then try again. However if you do not receive the error or if you have already tried reinstalling the game then please try these PC troubleshooting steps.

    If the issue still persists, could you please submit a support ticket and attach your system files (dxdiag and msinfo) and our Customer Support team will investigate this further for you.
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  8. #8
    i deleted it and verified it and it didnt work im just on the start picture of hyperscape.
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  9. #9

    hyperscape

    Someone Please help me when i launch the game it just sits on the hyperscape season 3 start picture please help i tried deleting vivo thing and it did not work then i uninstalled the game and tried again.
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  10. #10
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hi there!

    Thanks for confirming that you've tried verifying the game files as well as reinstalling. Sorry to hear the game will not load past the splash screen. If you've tried all of our available troubleshooting, we would recommend reaching out to our Player Support team.

    Be sure to let the team know what you have tried already so that they can assist with the next steps. If you'd rather reach out to the team via social media, you can also contact them here:
    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/

    If you have any further questions please let us know!
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