1. #1

    Can anyone help me figure out how to fix this?

    I've had this issue since they introduced the 'watch ads' thing and I contacted support. The response was "Just keep the game updated." And then I got another one saying "My device isn't supported anymore." My phone is an Essential Phone, on par with a Galaxy s8, so not super new, but not outdated by any means.

    Here is what I'm experiencing: (https://imgur.com/a/O1ZYiu2)

    Butters Store: I cannot see the $ payment card above [More Stuff] I cannot see ANY of the cards for the ticket purchases. At times (pictured) I don't even get to see the ticket prices, it's completely gray.

    From the Main screen I cant see the image for pvp pack, next win rewards.

    From the Season Pass Screen - . None of the cards / rewards show.

    Homebase - All seems fine.

    Team Screen: All seems fine.

    Cartman store: All seems fine (All 3 left tabs, are fine.)

    PVP packs opening (pictured) I can't ever see the contents. I only get the particle effects/voice to be told if its a rare/epic/legendary.
    Season Pass opening. Same as PVP packs.

    4 hour packs: I can view the contents opening these packs fine.

    Weekly Challenge Packs: I can see these just fine.

    Team Wars Packs: I can see these just fine.

    OTHER: As you can see (Pictured) Cartmans Big Offer/Deck Editor is always overlapping over the data.



    WHAT I'VE TRIED:

    Uninstalling
    Clearing Cache
    Re-installing. (Last 3 in different orders 2-3 times.)
    In my Android 10 settings, I go to Display Size and have changed the screen setting to small (it's on default) and still the same issues.

    Any help would be fine. I've kept the game up to date and I'm still having these issues since what, August?
    Share this post

  2. #2
    Ubi-Toller's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    2,506
    Hello there!

    I've reached out to the team about this to see what I can learn for you. I'll let you know more as soon as I hear it.
    Share this post

  3. #3
    Thank you! Looking forward to it!
    Share this post

  4. #4
    As of August 17th, th eintroduction of ads my phone destroyer was messed up (post above) finalyl yesterday all my images are where they should be, i can see the packs i open, i can see my pass rewards. Finally it magically started working (Dont change it!) It worked before for 1 day then went back to how it was in the past. Just wanted to let you know whatever they recently did fixed it.

    And to the support guy long ago who said 'my device must be old and i need a new one' - o.O
    Share this post

  5. #5
    Ok... nevermind. It worked for 2 days now its back to the way it was again. this happened awhile back too. worked for a day then i twent back to things not working. I dont get it.
    Share this post