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  1. #1

    Every time I submit a support ticket It fails

    Why is it that it fails to go through every time? I was doing week stuff for True Sons & Jefferson plaza was one of the missions. Once done I was not given credit. I logged of & back on - still no credit for the task. I filled out a bug report but it would not go through. It happens every time -- not once or a few but EVERY TIME
    I re-entered the info again submitted another report & it went through. This happens EVERY TIME its like a test to see if you really want to send a report.
    YES I DO WANT TO SEND A REPORT - FIX IT It really ticks me off to go thru this crap every time
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  2. #2
    UbiSoft, the company where even the bug reporting tool has bugs. At least you can't say they're inconsistent.
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  3. #3
    No one can not say they are inconstant. What a title to hold! I said something about error trying to submit. So did a quickie, less info - not good & the same dxdiag msinfo files & it goes thru no problem. They like to mess with one patience it seems. I run out, it probably won't be answered in time anyway
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  4. #4
    UbiBlush's Avatar Community Manager
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    Hey, if you're being unable to open a ticket, you can always report the issues on our Player Support forums and the support team will have a look.
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  5. #5
    I was able to but it failed to go thru the first time because of an error on your end. I had to retype everything & it went thru the second time. Now they want pictures, arrows settings etc
    I suppose to prove I did a two bit mission. I am not even sure my screen shots & message made it together. At this point it would have been easier to just do the mission over. It got technical on your end & for what? It seems support likes to drag this stuff out & then say redo the mission like they did in their first reply.
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  6. #6
    What a crock, now its verify game files. All I want is credit for doing a mission. I did this not long ago & doing it again is not likely to produce any positive results. All UBI want to to is give players the run around until they give up! No wonder support is not only busy but sucks as well. I'll just redo the mission, its just more UBI runaround. They question the player until they give up. Much like the recent crashes.
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  7. #7
    I verified files & replayed the mission again. I suppose Its too much to ask just to give me credit for the mission even though I have done everything they asked. It does not show the mission completed. They want pictures & arrows for everything yet they have not ,will not or cannot correct the error. I suspect its the latter or its give the customer a hard time until they give up which is likely. This studio is long on problems & short on answers.
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