Your Hard Core agent? Can you submit a ticket and request that it be restored? Seems a resonable request to me.Originally Posted by slarst Go to original post
Since this game crashes to desktop or hangs/freezes a lot (especially in DirectX 12), hardcore mode can be considered a joke. If you develop a hardcore mode for your game (like POE or Diablo etc.), your game has to be near 99% stable, otherwise hardcore is a waste of time. (At least POE instantly logs you out in case you'd crash so you won't lose your character)
Hey folks, thanks for getting in touch!
slarst, I'm sorry that the game crashed and you lost your hardcore character. We do not currently recover these characters, but please run through this guide to mitigate any crashes you may experience.
If you're crashing regularly, please send us your system files and we would be happy to assist. If you are unable to start a live chat, you can contact us via Facebook or Twitter as well.