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  1. #1

    I can not play online with my friend

    Hi Ubisoft.

    Bookworm 3809ffa8 error

    I start the game up the next day to play with my friend and then the error code came up

    i have tried restarting my ps4 and deleting the game and it did not work



    file:///C:/Users/mich65a0/Desktop/a28fd437-dd4a-41df-a559-6e61bcd77ee5.jpg

    Sincerely. Daddy10hi
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  2. #2
    UbiKoality's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    2,066
    Hello! I'm terribly sorry to hear that you've been receiving this error, and that you're unable to play with your friend as a result. Please complete our connectivity troubleshooting guide in full, including port forwarding. Doing so will ensure that your connection to the game's online services is not being blocked or interrupted. Having an optimized connection will help to get rid of this error and allow you to play with your friend without experiencing interruptions! However, if you do not notice any improvements, please create a ticket at support.ubi.com. Our technical support team would be more than happy to continue investigating this further with you, and help get it resolved!
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