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  1. #1

    Game Crashes at Map on Launch

    Starting yesterday evening, the game is constantly crashing when I load up the game and it tries loading the map with online players at the beginning. It goes through the starting animations and legal stuff, shows the start screen, but once I hit Start and it tries to load the map, it loads some players, and then it freezes and crashes back to the dashboard.
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  2. #2
    Same thing for me; Game Crashes at Map on Launch
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  3. #3
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  4. #4
    Oh, the same for me.

    I can't play the crew on XBOX ONE after February summit has finished.

    I don't see any error code but while "COLLECTING ONLINE PLAYERS" at the startup,
    summit result should be displayed, but the crew freezes and suddenly shut down at the same timing.
    I have tried many times but not recovered at all.

    I want UBI to investigate and fix the trouble as soon as possible.

    # Maybe it's just my imagination, but I'm feeling that trouble often happens after the summit event, and during the crew is on discount sale.
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  5. #5
    The same error here also. Crashes and throws straight to Windows without any error codes. Ubi, fix it please!
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  6. #6
    You know I opened up a Web ticket yesterday for this issue. They told me to send them screenshots and photographs of all kinds of **** there is totally a irrelevant. Today, I had to contact my ISP in order to send them a screenshot of my port forwarding. I hate this company.
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  7. #7
    Just wanted to reply and say I think it's been fixed. I just loaded up the game to try again and it's working.
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  8. #8
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Hey guys!

    We did have some degradation ongoing throughout the last couple of days.

    This should now have been resolved so you should be able to access the game as normal again

    If you have any further issues or queries, please let us know!
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