1. #1

    We were unable to process your payment so your Ubisoft+ membership has been cancelled

    I bought ubisoft plus yesterday and now its already expired and telling me that my payment method didnt go through even though I was charged and it shows I have been charged on my bank statement? I dont want my money to go to waste
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  2. #2
    happened to me, multiple times, i had to sub thro paypal which i never have used, but its fine now..
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  3. #3
    Ubi-Swaggins's Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    6,919
    Hey NotReal.,

    I am sorry to hear that you have encountered an issue with the payment.

    The charge may appear on your bank statement, but if it has failed the money will be returned to your bank balance.

    If you create a support ticket on our website, the team can take a closer look.
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