1. #1

    I purchased gems and the game didn't register it

    I bought some gems a couple of days ago, but an error ocurred in the game and I didn't get my gems. The real problem is that my money has already been debited from my credit card, so I basically paid around 19 brazillian reais for nothing.

    If support can help me get my gems in-game now, I'll be appreciated. I tried using "Restore Purchases" option but the game tells me there are no purchases, which's not true.

    Screenshots:

    This is a printscreen from my phone showing that I bought gems (among other stuff)


    And this is a printscreen in-game where the game tells me there are no purchases, which's a lie
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  2. #2
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
    Posts
    2,294
    Welcome to the forums! Support should be able to help for sure, you can reach them in these ways:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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