1. #1

    Account Suspended after payment.

    I am having a problem with the subscription, I paid last night, played Watch Dogs for 30 minutes then had to go to bed and was looking forward to a weekend of gaming, then I got an email that my account is suspended. I am not trying to be charged a second time as I can't afford it. On my card transactions it shows that I was charged but the money have been blocked until 05.04.
    I really hope this issue is resolved as I really like the idea of this service (as I can't afford buying all those games and DLCs).
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Hello Admi777

    Sorry to hear that your subscription has been suspended.

    With this, I would suggest contacting our support team directly on our Support Site as we would need to perform verification checks before sharing any data from your account.

    You can also contact us via social media: Facebook or Twitter.

    If you have any additional questions, please let us know.
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