1. #1

    Black Screen - will not load

    Just can't get the game to load. Have tried running the exe from the folder, then with admin, re installed, and it loads up as far as when it says preparing players, then the loading wheel animation stops, all goes silent, then black screen. Something is still running because if I alt f4 the game gui for exit game pops up asking if i want to exit. have tried shutting everything down including antivirus, but no joy. Looks like im not going to get to play this title in beta. I saw a fix for the same problem with the e3 demo, but the folder structure is not the same so cant use that fix
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  2. #2

    Fixed It!

    I reset my graphics card settings to default and it worked 1st time. I think the game hasnt been developed enough yet to adapt to optimized gpu setup.
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  3. #3
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hello livegaming2042, thanks for the detailed feedback on your situation, I am happy to hear you managed to resolve this black screen issue.

    If possible would you be able to tell us what GPU you are using and are you able to tell us what custom settings other than optimize you were running from your Nvidia/AMD control panel that the game did not respond to?

    If you can upload a screenshot or link us to an image of which setting you reset to default, that may prove really useful to us, thank you.
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  4. #4

    Nvidia settings

    I had previously set up my nvidia panel using this guide video. https://www.youtube.com/watch?v=HwCLV5OZ-Y0 It was the Manage 3D Settings window which i reset to defaults, and the game worked fine. I had previously tried all the advice on here, including the steps on the troubleshooting page but this wa the only way.
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  5. #5
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hey livegaming2042, thanks for the link, I appreciate it, can you tell us what GPU you have so we can make a note of this, at the moment we have yet to publish publicly, the recommended and minimum specs for the game.
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  6. #6

    Nvidia Card

    Hi, GTX 1650. 1st generation, no bells and whistles just standard 4gb gddr5. And now its running, its absolutely fine. Have to vsync as im using a 60hz tv so no performance issues now at all. I noticed the odd in game glitch while playing, but just put that down to being still in development, and the rush of people coming on to the beta
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  7. #7
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Thank you for the update!

    Can you please try the troubleshooting steps in this article? It will help to eliminate any potential software conflicts.

    If the issue persists, could you please submit a support ticket on our Support Site?
    Please attach both of the following system files.
    It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.
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