1. #1

    Cannot purchase content

    I'm military currently stationed in Germany. Haven't bought any new content since moving here and went to buy the DLC for Division 2 to only find out that Ubisoft doesn't recognize AE (Armed Forces Europe) as a U.S. state/territory for billing address purposes. Though, AP (Armed Forces Pacific) is a selectable option. How is it that all other major video game corporations, and even major corporations like Amazon, recognize AE as a proper U.S. territory but Ubisoft will not?
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  2. #2
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    786
    Help.ICantAim: Hello there! My apologies for the delayed message. I am sorry to hear that you are experiencing this issue with your purchase. Could you tell me if you are experiencing this issue on both the Ubisoft Store webpage and Ubisoft Connect Client?
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