1. #1

    Constant Crashing

    Is anyone else suddenly seeing constant crashes of the game both in and out of missions?
    I dont mind so much when it's on the hq screen.
    But I do mind that I have lost 29 rift tokens in this event already.

  2. #2
    Evie..Frye's Avatar Senior Member
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    Hello OliS81
    If you have permission, can I ask you some questions?

    What is your device model?
    Your device must have at least 2 GB of RAM, If your device has less than 2 GB of RAM, you may encounter crashes in the game.
    If I need to give you an example, I was using the iPhone 5 before (1 GB of RAM) and the game was constantly crashing every moment.

    Also, are your device updates and game updates the latest?

    If your device meets the game requirements, you can submit an in-game Ticket to Dear Support Team using the "Bug Reports form" in the Description tab.

    Here is an Example of Bug Reports Form:

    Bug Reports Form

    Please copy and paste the following form when entering bug reports:
    *Bold = required.

    Title:
    Description/repro steps:
    Context (ex. Mission name):
    Device info:
    Game version:
    Brotherhood name or player ID:
    Notable preconditions:
    Time of day:
    Example (screenshot or video):

    This is the forum topic of Dear Ubi-Bumble, which explains how to send a ticket to Dear Support team from within the Game:
    https://forums.ubisoft.com/showthrea...w-to-report-it!

    I hope your problem will be fixed soon.

  3. #3
    Hi.

    Samsung Galaxy S10 plus.
    Latest version of game from play store is installed.
    My phone updated a few days ago. The game is crashing so often its unplayable. It's crashing at many many random different points. It locks up and freezes or crashes back to android main screen. It's so bad there is no point trying to use it in its current state

  4. #4
    Evie..Frye's Avatar Senior Member
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    Does the game crash occur only in Helix Rift Events?

    If you cannot prevent the crash problem occurring on your phone in any way and you have an account connected to Facebook, you can play the game on your computer without any problems.

    You can download one of the Anroid Emulator programs and play the game on your computer(such as BlueStacks Player, Nox Player and others)

  5. #5
    Ok. So.... apparently turning phone off and on again has fixed the issue. An extra reset needed after phone update. Simple as that. So very annoying as game has been crashing 20 times per day

  6. #6
    Evie..Frye's Avatar Senior Member
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    Samsung Galaxy S10 plus is a beautiful device
    When I checked its specs I saw that it has 8 GB of RAM
    It is really interesting that the game constantly crashes on such a great device
    Maybe this problem can be fixed with 3.0.0 update in March
    As I said, if the crash problems are too many and you cannot play helix rift activities, you can play the game with Android Emulator programs on your computer for a while.
    I've been playing the game for more than 2 years
    I have been playing the game with the iPhone 5 for a long time like 1 year, now I have been playing the BlueStacks program on my computer for more than 1 year and I have not had any crashes for 1 year.
    This is just a temporary solution until the problem with your phone is fixed, which I can suggest to you.

  7. #7
    Device needs ab extra restart after latest software update. All sorted. Thank you.
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