1. #1

    [PS4] wont log on error - 97.561f648.1613727823.3399094

    HI Ubisoft - i get the following error message when i try to log on, please can you help, thanks

    error meesage: #97.561f648.1613727823.3399094
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Helo jmb1979, welcome to the forums!

    Sorry to hear that you are unable to start your game.

    Can you please provide us with a screenshot of this occurring, so we can have a look? Many thanks and if you have any additional questions, please let us know.
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  3. #3
    Hi Mark, thanks for the response. Its actually working now!
    thanks!
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  4. #4
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hey jmb1979, thanks for getting back to us, I am happy to see you were able to get online, did you do anything that may have helped you log into the game such as restarting your computer or router? Or reinstalling the Beta?
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  5. #5
    no, nothing specific. i restarted multiple times and it started working....
    cheers
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  6. #6
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Thanks for the update! We're glad that the issue has been resolved for you. Happy gaming and if you have any other questions, please let us know.
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