1. #1

    Débité deux fois en wheels pour un objet en jeu

    Bonjour j'ai été débité deux fois pour un objet acheté en jeu, effectivement j'ai été débité deux fois pour l'objet "Fright Night" coutant 520 wheels.
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by VulkreoN Go to original post
    Bonjour j'ai été débité deux fois pour un objet acheté en jeu, effectivement j'ai été débité deux fois pour l'objet "Fright Night" coutant 520 wheels.
    Hey there,

    Welcome to the Forums!

    If you can translate your message we'd happily see what we can do.

    Alternatively, you can open a ticket through or Support Site and an agent will get back to you in your preferred language.

    Thank you!
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  3. #3

    I've Been Debited Twice for an Item

    I wanted to buy an item in the shop named "fright night" who costed 520 wheels, when I clicked to buy the item, the game loaded and an error saying that the transaction was aborted poped up, after that I tried again, and I saw that my wheels decreased by 1040 wheels, so I think it actually bought the item twice even if it's not normally possible.
    I've talked with the support and for them It's written that I bought two different items even if it's not the case
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Thanks for clarifying that for us, VulkreoN

    Just to confirm, you did receive the item in the end? Have you checked if any other items were also added at the same time?

    Did they support team say which the other item was or was it a duplicate for the first one?
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  5. #5

    Clarifications

    So yes, i checked and no i don't have any duplication or other items
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  6. #6
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Thank you for confirming this bug VulkreoN. At the moment this has been reported to the team, as some purchases are deducting twice the amount of wheels then advertised in the games store.

    Please see our bug report and upvote it if possible - https://www.ubisoft.com/en-us/game/r...r/issues/RC-70

    Apologies we are unable to return wheels that were deducted by mistake at this time during the closed beta, as all progress will be reset when the final game is launched.
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  7. #7

    thanks

    ok thanks you
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  8. #8
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    No worries, anytime!

    If you have any additional questions, please let us know!
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