🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #421

    Crashed 5 times in 15 minutes

    I was on level 29 doing the beekeeper mission when it started happening. I go into the first area, it freezes. I complete the mission, it freezes. I try to get out of the mission area, it freezes. I get sent to a nearby control point and I try to do a hostage mission, it freezes. I try to change different settings and just roam around the world, it freezes. Hope the devs get a fix out for this soon.
    Share this post

  2. #422
    runken's Avatar Junior Member
    Join Date
    Nov 2019
    Posts
    11
    why are ppl still spaming this issue..? we're all in the same boat with disconnects after logging in ^^, take a drink relax ,and let the ppl with the lack of knowledge they got ,fix this

    peace ///runken the wellknown
     5 people found this helpful
    Share this post

  3. #423
    @runken
    i'm glad so many reported... maybe and hopefully this will show ubi how much they ****** up and fix this asap
     1 people found this helpful
    Share this post

  4. #424
    to add to my post, here is the event log from my last hang;

    Log Name: Application
    Source: Application Hang
    Date: 3/23/2021 6:23:00 PM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-PKIS08L
    Description:
    The program TheDivision2.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 18e4
    Start Time: 01d72029d36212ad
    Termination Time: 16
    Application Path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division 2\TheDivision2.exe
    Report Id: 4dc6ad09-8c0f-4076-9f85-25c02562cc69
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-03-23T22:23:00.5138558Z" />
    <EventRecordID>1809</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-PKIS08L</Computer>
    <Security />
    </System>
    <EventData>
    <Data>TheDivision2.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>18e4</Data>
    <Data>01d72029d36212ad</Data>
    <Data>16</Data>
    <Data>C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division 2\TheDivision2.exe</Data>
    <Data>4dc6ad09-8c0f-4076-9f85-25c02562cc69</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>Unknown</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>

    my pc setup

    System Information report written at: 03/23/21 20:45:39
    System Name: DESKTOP-PKIS08L
    [System Summary]

    Item Value
    OS Name Microsoft Windows 10 Home
    Version 10.0.19042 Build 19042
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-PKIS08L
    System Manufacturer MSI
    System Model MS-7641
    System Type x64-based PC
    System SKU To Be Filled By O.E.M.
    Processor AMD FX(tm)-8320 Eight-Core Processor, 3500 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. V25.0, 5/28/2013
    SMBIOS Version 2.6
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer MSI
    BaseBoard Product 760GMA-P34(FX) (MS-7641)
    BaseBoard Version 5.0
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.19041.844"
    User Name DESKTOP-PKIS08L\fedma
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 12.0 GB
    Total Physical Memory 12.0 GB
    Available Physical Memory 7.78 GB
    Total Virtual Memory 22.0 GB
    Available Virtual Memory 14.5 GB
    Page File Space 10.0 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    [Hardware Resources]



    [Conflicts/Sharing]

    Resource Device
    I/O Port 0x00000000-0x0000000F Direct memory access controller
    I/O Port 0x00000000-0x0000000F Pci Bus

    I/O Port 0x000003C0-0x000003DF PCI-to-PCI Bridge
    I/O Port 0x000003C0-0x000003DF Radeon RX 570 Series

    I/O Port 0x00000060-0x00000060 Motherboard resources
    I/O Port 0x00000060-0x00000060 Motherboard resources

    I/O Port 0x00000064-0x00000064 Motherboard resources
    I/O Port 0x00000064-0x00000064 Motherboard resources

    I/O Port 0x0000B000-0x0000BFFF PCI-to-PCI Bridge
    I/O Port 0x0000B000-0x0000BFFF Radeon RX 570 Series

    IRQ 16 Standard OpenHCD USB Host Controller
    IRQ 16 High Definition Audio Bus
    IRQ 16 Standard OpenHCD USB Host Controller

    Memory Address 0xCFE00000-0xDFFFFFFF PCI-to-PCI Bridge
    Memory Address 0xCFE00000-0xDFFFFFFF Radeon RX 570 Series

    Memory Address 0xFEC00000-0xFFFFFFFF System board
    Memory Address 0xFEC00000-0xFFFFFFFF Motherboard resources

    IRQ 18 Standard OpenHCD USB Host Controller
    IRQ 18 Standard OpenHCD USB Host Controller
    IRQ 18 Standard OpenHCD USB Host Controller

    IRQ 19 High Definition Audio Bus
    IRQ 19 Standard Enhanced PCI to USB Host Controller
    IRQ 19 Standard Dual Channel PCI IDE Controller

    Memory Address 0xA0000-0xBFFFF PCI-to-PCI Bridge
    Memory Address 0xA0000-0xBFFFF Radeon RX 570 Series
    Memory Address 0xA0000-0xBFFFF Pci Bus

    I/O Port 0x000003B0-0x000003BB PCI-to-PCI Bridge
    I/O Port 0x000003B0-0x000003BB Radeon RX 570 Series
    Share this post

  5. #425

    Crash on PC

    Yea Roger That please fix this whatever you updated unupdate it because I am crashing constantly when before I was fine please fix this issue!
     2 people found this helpful
    Share this post

  6. #426
    Hey... Me too
    Share this post

  7. #427

    Really

    Just decided to open and play and had to update... Crash Hang on the GPU. I have to restart, after a time, Frozen, the system is NOT effected it is just the game, and windows error " not responding"..


    Have you tried NOT updating and rolling back so people can play and use what they have paid for?>
    Share this post

  8. #428
    E71's Avatar Junior Member
    Join Date
    Feb 2016
    Posts
    24
    If the fix takes too long and we end up missing the current Global Event, we need to be given another chance to do it. Maybe consider extending it?
     2 people found this helpful
    Share this post

  9. #429
    Is it feasible to rollback the update? I'd recommend that if it's possible (moving to second week in the season is less important than game stability).
    Share this post

  10. #430
    Ok here's the most obvious issue. My game crashed less frequently on every other mission except for Manning Zoo National. This mission crashed my game every few minutes regardless of what I tried. Disabled DX12, overlay. So let's start your investigation in this particular mission since it's the most prominent and predictable. Thanks.
    Share this post