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  1. #1341
    Originally Posted by Rathanuviel Go to original post
    Hello guys, The Division 2 is unplayable because of permanent freezing and/or crashing.
    Anyone having idea how to prevent crashes, please let me know - sometimes I am not able to finish the task (conquering the control point etc) because the game crashes every 10 minutes. And sometimes I can play one 4 hours long session with just one or two crashes.

    This game makes me sad instead of happy.
    Well,

    I had the crashes, sometimes it was pure Crash to Desktop with no error message, it was as if i did ALT-F4 and the other was a hard-lock, which requires the use of the Task Manager or as worst, a HARD RESET.

    It would happen randomly and intermittent, so it might not have fixed it, but i played for nearly 4 hours and there was no crash.

    What i personally did, not sure if 100% of it fixed it or not, but here is the list of what i did.

    1: Delete the Certificates folder in the easy anti-cheat folder.

    2: Reinstall Easy Anti-cheat

    3:Verify Division 2 files

    4: Run the game, then set the Easy Anti-cheat affinity to a single core

    5: Have Fun

    This is what i did, it works now, though i could get a crash.....i will see.
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  2. #1342
    Originally Posted by Avalanche81 Go to original post
    This is what i did, it works now, though i could get a crash.....i will see.
    EAC = "Easy Always Crash"?

    It's unfortunate that those of us only interested in playing PvE (SP) don't have a way to disable MP and EAC. There are other games that do have the ability.
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  3. #1343
    Originally Posted by Jaga.Telesin Go to original post
    EAC = "Easy Always Crash"?

    It's unfortunate that those of us only interested in playing PvE (SP) don't have a way to disable MP and EAC. There are other games that do have the ability.
    Sadly, people are not always trustworthy, when it comes to competition, some people just want to win, it doesn't matter if they cheat to do it.

    The gaming world will be a far better place if gamers had respect for their fellow gamers and were raised to know competition is the best way to test yourself and improve yourself..

    Overall, so far i have played for hours and it has yet to crash.
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  4. #1344
    Originally Posted by Avalanche81 Go to original post
    Well,

    I had the crashes, sometimes it was pure Crash to Desktop with no error message, it was as if i did ALT-F4 and the other was a hard-lock, which requires the use of the Task Manager or as worst, a HARD RESET.

    It would happen randomly and intermittent, so it might not have fixed it, but i played for nearly 4 hours and there was no crash.

    What i personally did, not sure if 100% of it fixed it or not, but here is the list of what i did.

    1: Delete the Certificates folder in the easy anti-cheat folder.

    2: Reinstall Easy Anti-cheat

    3:Verify Division 2 files

    4: Run the game, then set the Easy Anti-cheat affinity to a single core

    5: Have Fun

    This is what i did, it works now, though i could get a crash.....i will see.
    Thanks for reply m8

    Anyway, I've tried another tip - first start Ubisoft Connect and leave it as it is, run The Division 2 and keep Ubisoft Connect opened - do not minimize/close it.
    This helped me so far to run through several sessions without any crash.
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  5. #1345
    Its still crashing for me and many others, Ubi. This is no longer a joke. Have you given up on us? all the data you gathered this far and nothing is fixed. I don't get it.

    Rest assured I will think twice about buying another product of Ubisoft or anything based on the Snowdrop engine, because this is just shameful.

    You aren't communicating. No updates , nothing.

    3 crashes in 40 minuets. I want to deliver the files to your support, but i can't , only english chat is available and I cannot press the button. provide users with a proper way to give the data. post a email adress here i can send the files to , i can also copy paste them here.
     2 people found this helpful
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  6. #1346
    I had this problem also. Found an old Reddit thread that had a workaround for this. I have tried everything else and nothing worked, so why not. The Reddit poster blamed EAC for the problem. His fix is to set the priority of EAC to low, and setting affinity to one thread. In my case I set priority to below normal after having it at low, because it seemed to cause little glitches, below normal works fine. You have to use Task Manager to do this, first find EasyAntiCheat Service in Processes, right mouse click on it and select GO TO DETAILS, right mouse click on EasyAntiCheat.exe and select SET PRIORITY, change it to BELOW NORMAL or LOW, I used BELOW NORMAL. Then right mouse on EasyAntiCheat.exe again and select SET AFFINITY, uncheck ALL PROCESSORS and only select one of them, I choose the last one in the list. I've run for the last 6 days without any problems since doing this. There are programs out there where you can keep the changes permanent, but I do it manually, no big deal. Hope this helps, it fixed my crashes.
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  7. #1347
    RAGE_THERAPY's Avatar Member
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    Originally Posted by BSG75_Actual Go to original post
    I had this problem also. Found an old Reddit thread that had a workaround for this. I have tried everything else and nothing worked, so why not. The Reddit poster blamed EAC for the problem. His fix is to set the priority of EAC to low, and setting affinity to one thread. In my case I set priority to below normal after having it at low, because it seemed to cause little glitches, below normal works fine. You have to use Task Manager to do this, first find EasyAntiCheat Service in Processes, right mouse click on it and select GO TO DETAILS, right mouse click on EasyAntiCheat.exe and select SET PRIORITY, change it to BELOW NORMAL or LOW, I used BELOW NORMAL. Then right mouse on EasyAntiCheat.exe again and select SET AFFINITY, uncheck ALL PROCESSORS and only select one of them, I choose the last one in the list. I've run for the last 6 days without any problems since doing this. There are programs out there where you can keep the changes permanent, but I do it manually, no big deal. Hope this helps, it fixed my crashes.
    This suggested fix didn't work for me. The game froze about an hour into my session, requiring the usual Task Manager process kill.
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  8. #1348
    I have tried al the "fixes" and "workarounds" in this thread. Nothing works.. the game is just broken AF.
     1 people found this helpful
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  9. #1349
    20 May, Still crashing...
    I dont have the time for keep responding to automated support emails asking me to update drivers and upload system diagnostics when this is not a problem by my side.
     3 people found this helpful
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  10. #1350
    Originally Posted by ImMyWeapon Go to original post
    20 May, Still crashing...
    I dont have the time for keep responding to automated support emails asking me to update drivers and upload system diagnostics when this is not a problem by my side.
    I've stopped using Ubisoft's official support. In my professional opinion as an IT builder and T2/3 support for ~30 years it is only good for reporting bugs, not receiving assistance. Their assumption is first that the problem lies on the client side, and only after extensive work demonstrating it is not do they start to address the specific request or simply escalate it. And after that, the ticket is closed with no further updates on the issue or any resolution found. The dev team doesn't back-communicate via Support on unresolved tickets at any time.

    As someone who's been in upper-level support for decades, I understand the reasons for trying to ensure the client's machine is solid before moving on, but the lengths to which Ubisoft's Support takes it makes it feel like the finger never stops pointing at the customer.

    Add to that there's no public bugtracker and you have a bit of a recipe for neglect, which is what we see constantly with the ongoing issues for TD2. Something is reported after determining the client's computer is solid, and then it goes months without patching, even something as egregious as constant crashing. And the same copy-paste requests for MSINFO, or videos, get posted almost daily out here.

    I've reported two separate bugs to Ubisoft, both of which are quite literally game breaking. I even included replication steps for both, along with solutions. Neither has been added to the Known Issues List. It really makes me wonder what's going on over there, and exactly how many people are still working on Quality Control post-release. I'm guessing that most employees are focused on the new content for release later this year, and virtually no one on patching bugs. They already have our money, and releasing new DLC gets them paid unlike patching a bug - they get nothing for that.

    Unfortunately I think it's going to bite them hard with any further titles in the franchise. I for one have no desire to go through this again with a TD3, and have written the game off after I'm done with TD2. When the customer's quality takes a back seat to company profits, those profits usually tend to be short lived.
     2 people found this helpful
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