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  1. #1301
    I purchased this game from the Humble Store. I enjoyed it on PS4 and thought that donating to Charity would be a good reason to pick up this game. I am now another person that can not play this game. It crashed every 5 -10 minutes for me.

    I validated the game and it still is not working. It was installed a day ago, so I do not think that a reinstall is going to fix it.

    PLEASE, let us know what is going on!

    Thank you!
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  2. #1302
    I kinda find it funny, normally its the console that crashes left and right and the PC version works like a charm, but in this game's case, i play the PC version and it has intermittent crashing...its random and unpredictable and the console version (Xbox Series S) doesn't crash at all.

    I am thinking you need to do a poll and see what the most common low, mid and high range video card that people use on their PCs and the CPUs and so on and focus on making it work on those over a wide spread of them.

    What i would love for you guys to do, is to put in a feature that allows you to log into a PC version from the Console Version and copy the account info....you need to have the account info and stuff, but i know it won't happen, but it would be a cool thing, atleast then i would be able to play the bloody game without the damn crashing.
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  3. #1303
    It's ridiculous. It's been been going on for months with no reply or update and it keeps getting worse


    F this, I'm uninstalling
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  4. #1304
    Its the directx shader cache the older it gets the faster it crashes to desktop, it can go hours without crashing if you clear it before startup, but crash if it gets to certain age, real question is why has this not been fixed yet, cant just keep clearing cache imagine playing detroit become human and having to generate new shader cache each time you startup the game cos you had to clear it cos some other game cant handle old data well and crashes to desktop, the ignorance is so high right now.
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  5. #1305
    Oh Thank God, I was sure I was going to come here and see there was no issues. Ive been randomly crashing for about a week now
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  6. #1306
    Clearly this is happening to everyone now. So my question now is how can I dump the directx shader cache? If that helps, I'll take it until we see if Ubisoft plans to fix it.
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  7. #1307
    RAGE_THERAPY's Avatar Member
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    Originally Posted by Joker.729 Go to original post
    Clearly this is happening to everyone now. So my question now is how can I dump the directx shader cache? If that helps, I'll take it until we see if Ubisoft plans to fix it.
    Go to your User folder > Documents > My Games > Tom Clancy's Division 2 and delete the ShaderByteCode and ShaderCache folders. They will be recreated and populated when you relaunch the game and play.
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  8. #1308
    still a **** **** crash fest friend.
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  9. #1309
    Originally Posted by Joker.729 Go to original post
    Clearly this is happening to everyone now. So my question now is how can I dump the directx shader cache? If that helps, I'll take it until we see if Ubisoft plans to fix it.
    Go to windows disk right click properties then disk clean up directx shadder cache is checked by default or hit win+r key and type cleanmgr and do it for windows drive aka c drive

    Originally Posted by RAGE_THERAPY Go to original post
    Go to your User folder > Documents > My Games > Tom Clancy's Division 2 and delete the ShaderByteCode and ShaderCache folders. They will be recreated and populated when you relaunch the game and play.
    The folder i clear is not that folder but the directx shader cache folder i used to clear it for world of warcraft to when i was still using nvidia card cos it fixed flickering isssues, i dont know whats wrong but something is clearly wrong with the directx shader cache Microsoft is probably not even aware of it.
    I dont know if this stops crashing for everyone but clearing it before each startup seems to work the trick, you clear it by doing win + r key then type in cleanmgr directx shader cache should be checked default, you clear the c drive bassicly windows drive, do keep in mind that if you clear it and play games like detroit become human also generate a lot of shader cache required to load faster, so its actually quite annoying way to avoid these crashes.
    Normally i crash to desktop or freeze within 10 to 15 minutes while now if played for easily an hour or even 2 hours no crashes after clearing shader cache.
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  10. #1310
    RAGE_THERAPY's Avatar Member
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    Originally Posted by Franky_1984 Go to original post
    Go to windows disk right click properties then disk clean up directx shadder cache is checked by default or hit win+r key and type cleanmgr and do it for windows drive aka c drive



    The folder i clear is not that folder but the directx shader cache folder i used to clear it for world of warcraft to when i was still using nvidia card cos it fixed flickering isssues, i dont know whats wrong but something is clearly wrong with the directx shader cache Microsoft is probably not even aware of it.
    I dont know if this stops crashing for everyone but clearing it before each startup seems to work the trick, you clear it by doing win + r key then type in cleanmgr directx shader cache should be checked default, you clear the c drive bassicly windows drive, do keep in mind that if you clear it and play games like detroit become human also generate a lot of shader cache required to load faster, so its actually quite annoying way to avoid these crashes.
    Normally i crash to desktop or freeze within 10 to 15 minutes while now if played for easily an hour or even 2 hours no crashes after clearing shader cache.
    Thanks for noting this additional step. So, I think this goes back to another post I made referring to many of these user-implemented fixes as placebo fixes. In that, we do them.... seem to think there is an improvement for some time and then the freeze/crash occurs again.

    I did both steps above at 10AM EST and had my first freeze of the day by 10:19AM. Yesterday, I did just step one and didn't have a freeze for over 4 hours. I think I stand by the conclusion that Ubisoft and Massive have to fix this problem, as it seems the be either client-application or server-side.
     1 people found this helpful
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