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  1. #1

    Not receiving uplay units after an order - please help!

    Hi guys. I made a purchase on the ubisoft store and thought it might take a few hours for the uplay units to be updated, but it's been 2 days since then. Does anyone know if it might take longer or if there's any current issue with the system? I've tried to contact support by both email and facebook chat but no response so far. If anyone could help shed some light it would be much appreciated!
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Hey there, thanks for getting in touch!

    We are aware of this issue at the moment. It can sometimes take up to 10 days for the units to appear on your account. I am sorry for any disappointment caused by this, but rest assured, you will get them!
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