1. #1
    UbiDork's Avatar Community Manager
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    Roller Champions Closed Beta – Known Issues List

    Hey there, Roller Champions!

    We are truly excited to hear your feedback on the Closed Beta and want to help facilitate that in the best way possible. To do so, we have created a Known Issues List below where you'll be able to see everything that our Game Development Team is aware of and already working to resolve!

    We are also excited to introduce Community Bug Reporter Tool where you can report any issues you may come into contact with during the Closed Beta. We’ll provide more information on how to use the Community Bug Reporter Tool shortly.

    As time goes on, we'll be updating this list as well to ensure that the entire community remains in the know, so please make sure not to create duplicate cases of known issues! If you have any questions, feel free to let us know, and good luck out there!
    VISUAL
    - Animation issues sometimes occurs when the player brakes on the walls
    - The player's animations stop working after another player quits the skatepark
    - Animation issues occur when the player uses air poses
    - The character freezes sometimes after tackling any ball dispenser the first time
    - Some players have their character customization reset on each reboot

    AUDIO
    - Voice chat doesn't get back on when disabled
    - The "Shared Voice Chat" checkbox in Custom match settings keeps getting ticked/unticked even after navigating to another option
    - Audio glitch where volume is higher than normal during gameplay

    ONLINE
    - Ranked placement match result of a disconnected player is the outcome of the team result which he was in

    FUNCTIONALITY
    - Short freezes sometimes occur when another player joins the skatepark
    - Players can get stuck for a while right after the countdown in custom match
    - After finishing a match in a group, the Leader or Invitee cannot leave the group
    - Game sometimes crashes upon entering a match
    - Toggle Camera functionality is not working during Spectator mode from custom match
    - Ranked placement match result of a disconnected player is the outcome of the team result which he was in.

    PLAYSTATION 4 & XBOX
    - [PS4 & XBOX] Game crashes when player leaves skatepark match in a lobby of 3 players
    - [PS4 & XBOX] Error occurs when player accept lobby invite after the host is changed on the main menu
    - [PS4 & XBOX] Game crashes for host if host cancels matchmaking of skatepark mode after approximately 10 sec in a lobby of 3 players
    - [PS4 & XBOX] Host gets an error and is unable to find any match if he cancels matchmaking of skatepark mode after approximately 8-10 sec in a lobby of 3 players
    - [PS4 & XBOX] Infinite loading screen appears for host after a custom match if the host enters the game as spectator
    - [PS4 & XBOX] Player cannot enter a second consecutive custom match if someone is spectating
    - [PS4 & XBOX] No player name is highlighted for holding the ball during the 'Steal the ball' Skatepark activity
    - [PS4] Invite friends search dialogue box does not show friend list on returning to main menu after AFK message
    - [PS4] Player is not able to start a new custom match after host disconnects/quits the title in game or on loading screen
    - [XBOX] Game crashes when player tries to open a Lootball while searching quick or rank match
    - [XBOX] Error occurs when player cancels matchmaking of skatepark mode after 5 sec

    UBISOFT CONNECT
    - Lobby/Party/Group disbanded if the player leaves the ongoing session in skatepark

    *List as of February 17, 2021 @10:52 AM EST*
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  2. #2
    UbiDork's Avatar Community Manager
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    NOTICES

    UBISOFT+/UBISOFT CONNECT
    - Please know that we are aware of players saying that they cannot download the Roller Champions with Ubisoft+/Ubisoft Connect and are still investigating at this time. As soon as I have an update, I'll post it here!

    Update | February 18, 2021
    For players who are unable to access the game after purchasing Ubisoft+, please contact Ubisoft Support as they will be able to assist you in gaining access to the game! Contact: https://support.ubisoft.com/
    Update | February 18, 2021
    This issue should now be resolved! if you continue to have issues with downloading Roller Champions with Ubisoft+ or Ubisoft Connect, please report all issues here: https://www.ubisoft.com/en-us/game/r...ssues?status=1
    GROUPING UP
    - Please know that we aware of an issue that prevents players to group up with friends.

    INVITING FRIENDS
    - We are aware of an issue preventing players to invite friends in the Closed Beta - We are looking into it.
    Update | February 18, 2021
    Please know that when inviting friends to the EU Closed Beta the host and their 2 invited friends must have a European Ubisoft Account and be part of the eligible countries* to participate. For the Closed Beta, you will not be able to invite players within other countries to participate at this time.

    Invited players will also only be able to participate in the Closed Beta on the same type of gaming platform as their host. Players invited to the Closed Beta by an Xbox One Closed Beta participant will only be able to play on an Xbox One as well.

    However, if you are running into these issues while trying to invite players from the eligible countries, please let us know by reporting this issue here: https://www.ubisoft.com/en-us/game/r...ssues?status=1

    *Roller Champions Closed Beta - Eligible countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal Romania, Slovakia, Spain, Sweden, Switzerland, and United Kingdom
    ONLINE MATCHMAKING
    - Please know that we are aware that some players are having matchmaking issues at this time. We are currently investigating this issue!
    Tweet: https://twitter.com/RollerChampions/...444020225?s=20

    Update | February 19, 2021
    The matchmaking issue we had yesterday should now be stabilized! Thanks everyone for your patience. Our team will continue to monitor throughout the weekend.
    Tweet: https://twitter.com/RollerChampions/...347301382?s=20
    RANKED MATCHES
    - Please note that we are aware (and currently investigating) the ranked crash & ban issue.
    Update | February 23, 2021
    We've heard your complaints about the restrictions and ban rules surrounding the ranked matches. To improve your experience from now on until Beta ends, the ban rule will be softened significantly, changing the ban timer from 15min to 1min.

    Also, starting today, players no longer need to have 2000 fans to access the Ranked Match, allowing for the competitive ones at heart to jump right into the action!
    SKATEPARK
    Hey, Champs! Please know that we are aware that queuing for Skatepark sometimes results in infinite loading or a crash.
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