1. #1

    My games are not appear on mobile app

    I used a Far Cry 5 activation code before. It is appearing on PC (Ubisoft Connect).
    But today, i downloaded a mobile app of Ubisoft Connect, and when i look 'my games' , Far Cry 5 was not appear here. Why?
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,197
    Hey EverstalXD!

    Thanks for getting in touch! I'm sorry that the game is not showing in the application. Please ensure you are logged into the same account on our application - do the usernames match?

    Could you please provide a screenshot of your games list from the application if so?
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  3. #3
    PC:




    Mobile:



    I don't know how can i upload screenshots here so i upload them a this site.
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  4. #4
    Oh, i'm sorry. I think i can't upload the images.
    Here is the links:
    https://hizliresim.com/L5yhdn
    https://hizliresim.com/HTYSdp
    https://hizliresim.com/tvNVXe
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  5. #5
    If u can't open that links, i added the screenshots to another site.
    Here is the links:
    http://prnt.sc/zunrue
    http://prnt.sc/zunw27
    http://prnt.sc/zunwqq
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  6. #6
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    915
    Thanks for those images, EverstalXD. If you haven't launched the game and played it for 10-30 minutes, the game won't appear on the app. Once it's played some, the devices will sync.
     1 people found this helpful
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