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  1. #1

    Can't start game (ubisoft connect issue)

    When I try to launch Assassin's Creed: Origins (bought on Steam) I suddenly had to login to Ubisoft Connect to confirm my account, even though I already have 40 hours in the game. When I log in using my Ubisoft account I have to confirm a second time. When I do that I get the error message: "there was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem.".

    It seems like the launcher is trying to authenticate my game as if I bought it directly from Ubisoft instead of through Steam.

    Does anyone have/had a similar issue or does anyone know how I can fix this?

    Thanks!
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  2. #2

    Troubleshoot

    1. Proxy and Offline Mode
    We also must ensure that Windows is not utilizing any Proxy settings which can cause connectivity problems and that Offline Mode is disabled.

    - Click on the menu icon in the top left corner.
    - Select Settings.
    - Click on the Network Tab.
    - Make sure Always Start Ubisoft Connect in Offline Mode is unchecked​
    - Select the Change Proxy Settings option.

    This will bring up your Windows Internet Options window where you can manage your OS Internet options.
    https://support.ubisoft.com/en-US/Ar...bisoft-Connect.
    FOR FURTHER INFORMATION READ THIS BLOG
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