1. #1

    Just Dance Now- VIP Membership not recognize by app

    I have a VIP Membership with Just Dance Now, today it treated me like a "free version user". It made me only dance with the daily coins and then told me I needed to subscribe to enjoy the full game.

    If I go to the memberships (the cart top right of the screen) the app freezes.

    Please solve it now. I have paid and can't play.
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  2. #2

    Amigos

    Tuy7yy7y
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  3. #3
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello everyone, thanks for posting in the forum and apologies that we missed your message.

    If your VIP pass is not recognized by the game we will need you to get in contact with some information over our support channels, so we can investigate and aid you with this.

    We will need the following information form you to investigate -

    - A receipt of your subscription billing proof
    - A screenshot of their Dancer ID card
    - The device you are using such as mobile phone and Update IOS/Android version of phone

    Once you have gathered that information, please get in touch with us through the following channels through direct message and upload these screenshots/photos to your case please -

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New

    Thank you.
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