1. #1

    No products are available for your account

    Hi, I just bought Immortals Fenyx Rising Gold Edition (North America Ver) thru Amazon here in Japan, but the given CODE for the add-on content always gave me an error, even if I entered the right code, and when I go to the store > game content tab it will just give me an error saying no products are available for your account.
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hello there geejin! Welcome to the forums

    You mention that you purchase the North American version of the game, but are located in Japan. It sounds like you may have encountered a region lock, in that case. You can read more about region lock and how this can affect you here.

    For further support, we would recommend contacting Nintendo Support or your original retailer. Thanks!
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  3. #3

    No products in fenyx rising

    Hi, I recently purchased fenyx rising and I bought one of the packs but I can't seem to buy any of the character or weapon packs, it just keeps saying no products available.
    Thanks Ian connor.
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  4. #4
    I just purchased this on Switch also. Same problem. Same error message. No problems on Xbox, where I started my campaign.
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  5. #5

    Worked Before 50% Off Sale Notice

    I have been playing for just over a week and I could see the packs no problem when I checked them out the first day. When I saw they were having a 50% off sale this week, I went to look about maybe getting something with my free points, but it was now giving the "sorry, no products are available for your account" error. I'm wondering if something with the sale itself is causing the issue.
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  6. #6
    Correction. This is happening on Xbox right now, too. This is a Ubi problem.
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  7. #7
    @Bio_Error This is super useful info. Helps pinpoint the issue.
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  8. #8
    Having the same problem on both Switch and PS4, hopefully Ubi fixes this soon
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  9. #9
    Glad I found this thread! I'm having the exact same issue on PS5!
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  10. #10
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Hey there guys,

    If you're having any issues redeeming the codes from your copy of the game, could you please contact us directly via our Support Site, Facebook or Twitter so we can look into this further with you.

    When opening your ticket if you please also include;
    - Your code
    - A screenshot of your console account region
    - Clear images of your game case (showing the front / back / spine of the case)

    Thank you!
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