[Bug/Glitch]alpha pack unlock failed | Forums

[NKap_5x5]

i cant remember the exact date but it was around the 25th ish i think of january

[NKap_5x5]

im still having the issue could you guys please just resolve the issue or atleast let me know if its being worked on

[shazstjohn]

i also have this problem it just says 1 pack failed but my husband has a steam account for this game and it works fine

[Ubi-Karl]

Hey everyone!

If you do happen to be facing the issue, in order to resolve this, we would recommend you to try completing steps outlined in the articles below (depending on the platform you play on):

PC
PS4/PS5
Xbox One/Series X/S

Should problem persist after completing these, let us know!

[Ubi-TheBerry]

Hey guys,

Just to keep you updated, this has been passed onto and is being investigated by the game team, however we do kindly ask that those who haven't done so already, please attempt the troubleshooting above to see if this resolves your issue and to then let us know if there are any changes

In the meantime, we'll keep you in the loop as and when we hear more information from the ongoing investigation

Thank you for your understanding and sorry for any inconvenience

[shazstjohn]

are you rearly looking into this ubisoft

[Ubi-Milky]

Hi everyone, thanks for posting in the thread, an investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e

Please let us know the following, as we are adding player names effected to our investigation into this -

- Ubisoft username
- Platforms you have experienced this on so far
- Date when this last experienced this in game
- Did you receive any duplicates instead / Does the pack remain in your inventory?

We will do our best to keep you updated on the investigation when we hear further news, if we need to ask more questions we will update this thread in the future. Thank you for your help.

[shazstjohn]

Hi my ubisoft user name is shazstjohn i am a new player i dont play multi player ... Platform i have no idear tried today to get pack failed i cant get a duplicate as im still waiting to get an alpha pack to work cheers please help platforms sorry am so new to this PC

[THiXiHT]

Hi,

I have the same Problem. But I think there is a misunderstanding. The problem is that I/we couldn‘t even buy the alpha packs. The message pops up when you select some packs to buy. So you don‘t have any pack at that time.
I tried on 50 Packs. But the effect is on all options

Ubisoft Name: THiXiHT
Console: Playstation 5
Nickname PS5: THiXiHT
First Date was 08.03.2021

Ubisoft please try to detect and solve this issue

[Ubi-Orion]

Hi,

I have the same Problem. But I think there is a misunderstanding. The problem is that I/we couldn‘t even buy the alpha packs. The message pops up when you select some packs to buy. So you don‘t have any pack at that time.
I tried on 50 Packs. But the effect is on all options

Ubisoft Name: Byteonic
Console: Playstation 5
Nickname PS5: Byteonic
First Date was 08.03.2021

Ubisoft please try to detect and solve this issue

Hey there.

Are you seeing the same "unlock failed" message or a different error message please?