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  1. #1

    Missing rewards from events e.g. Outpost and Resident Evil

    Hi Team (again),

    in the last events I often had problems getting the rewards.
    In the outpost event I am still issing the ballistic helmet.
    In the current event for the Resident Evil birthday I did not receive the free outfit.
    It all began with the §rikers Bandana" wich I also only got after writing back and forth with the support.

    Could you pleas look into my account if there is an issue wich prevents me from getting this stuff?
    Friends of mine play on tadia too but do not have such porblems.

    I really like the game but start getting frustrated witch this and the rather slow support on this. :-(

    Greets

    MatMaster
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  2. #2
    BTW: the missing outfit is the 3 piece "Leon Kennedy RPD outfit"
    Didn't find an edit button for my post...
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  3. #3
    Still missing the nemesis mask (bonus of the Resident Evil apparel event), and it looks like support doesnt really have the time for stadia players..
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  4. #4
    Missing Nemesis Mask as well.
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  5. #5
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  6. #6
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    Hey all! There shouldn't be a reason why your account would be blocked from receiving rewards if you were eligible to receive them. I encourage you to please contact our support teams so that they can look into the individually missing items with you all, and get it sorted. You can reach our teams in three places: the Support Portal, Twitter, and Facebook! If you create cases on the portal, feel free to let me know the case number and I'll make sure it's in the correct place.
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  7. #7
    Case number 14007850
    Still missing that damn mask! I have to admit getting a bit disappointed now by this whole situation.
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