1. #1

    Immortals Fenyx Rising Completely Unplayable

    Hello Team,
    Xbox One-X user here, and I absolutely love this game. However, for the last 3 days the game has become completely unplayable due to constant freezing/crashing. It started with me receiving game save corruption errors multiple times, and now typically after starting the game I am able to play for approx 2-3 minutes before it freezes and boots back to the Home Screen. Unfortunately I don’t have a specific error code to provide, but I have received on-screen prompts to reinstall the game a few times. If there is a method for uploading logs from the xbox one-x please advise. The troubleshooting steps I’ve taken are as follows:
    1. Cleared local game save data several times
    2. Cleared cache and restarted the console many times.
    3. Uninstalled and reinstalled the game 3 times

    Not entirely sure if others are experiencing this level of issues with the game, but sadly I’m considering requesting a refund at this point. It’s worth noting other games are running just fine so I do not believe it to be a console issue.

    Loyal fan,

    Josh aka Grievouss
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Griev0uss, welcome to the forums!

    Sorry to hear that your game keeps crashing.

    Can you please confirm if you're still experiencing this issue after the latest update (February 15)?
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  3. #3

    Immortals Fenyx Rising freezing and crashing solved on Xbox One

    Hi,

    My son has an Xbox One and since april this year Immortals Fenyx Rising kept freezing and then crashing, just as mentioned above. I've also tried all the above, but it didn't work either.

    But I've found a solution:
    - Open the game (I've opened the hand saving point dated in april, when the problems started)
    - Immediatly hand save the game in an other saving file (I hope this is the correct term in English), there should be about 5 different saving files to save 5 different gameplays
    - Then open the game in the newly created saving file

    Now the game works perfectly again and no gameplay had to be deleted!

    I hope this helps other players with this issue!
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Thanks for the extra details, DePirates, we're sorry to hear you have to go through this each time.

    Just to confirm, does it need to be an empty slot or just any other slot that isn't the initial one loaded?
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  5. #5
    how has ubisoft not fixed these problems yet
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  6. #6
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Hey there, Seinto76. Many crashing issues have been resolved in Immortals Fenyx Rising. Can you please describe further what you're experiencing? If it's different than OP's first post and cannot be resolved with the solution they also mentioned, please create a new thread and detail what's happening in your case. Thank you!
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  7. #7
    Yeah so crazy. Still crashes all the time for me. What a piece of garbage
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  8. #8
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by chcrame Go to original post
    Yeah so crazy. Still crashes all the time for me. What a piece of garbage
    Hey! Sorry to hear that the game is still crashing for you. Did you try the steps that UbiKoreanBBQ linked above?
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