Hey there, justGIBBS, it looks like you were able to submit a support ticket today under reference number, 14013178. I see that a verification email was sent to the email on your account. Please navigate to your email inbox and find that email from us, then click on the blue link inside that says, "Verify My Account." Once that is done, you can either update me here, or in your ticket, and an agent will reach out as soon as possible.