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  1. #1

    Didn't get characters

    Good day, I bought https://store.ubi.com/ru/game?pid=5b...&source=detail

    At the same time, the product description says that
    16 mighty warriors from 4 factions await you. Choose a hero, personalize him and find a fighting style that suits you.

    Out of 16 soldiers, I received only four from Marching Fire, the question is where are the rest and is it possible in this case to get the money back if they are not given?
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hello there Doker5! Welcome to the forums

    I've taken a look, and it looks like that the Marching Fire expansion only includes immediate access to the four heroes of the Wu Lin faction. You can read about this here. Please note that not all warriors are available for you immediately upon launching the game - this is just how many are available from you to choose from in-game. You can unlock more characters using Steel. Apologies for any confusion caused by this.

    If you'd like to seek a refund, you're welcome to open a support ticket. Please take a look at our digital and physical refund policies prior to doing this. Thanks!
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