1. #1

    Kaufproblem

    Ich habe mir 2 Pakete gekauft eines für 5,49,- und eins für 10,99,- habe aber nichts dafür erhalten aber das geld wurde abgezogen
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hello there guest-tfR9G4LE!

    You're currently within the English support forums. Would you be able to offer a translation of your post for us? Thanks!
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  3. #3

    Kaufproblem

    I have 4 packages. In the game rayman acquired the money was deducted but received nothing for it
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Thanks for translating for us, guest-tfR9G4LE! I'm sorry to hear that you're missing your purchases. I would recommend opening a support ticket so our dedicated mobile team can take a closer look at this. You can reach our support teams here:
    - Open a Support ticket
    - Start a Live chat (Please check your regional opening times!)

    When opening a support ticket, please have a full-screen image of your proof of purchase ready to attach to your case, as this will be helpful for the investigation.

    Thanks!
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