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  1. #1


    I have far cry: primal on steam, and I have it downloaded already. every time I try and load the game to play it it doesn't work and it says it needs to be authenticated. I try and authenticated with my account but it says that there is an error every single time I try to do it.
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  2. #2
    Ubi-Swaggins's Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Hey BrookexKayla,

    I am sorry to hear you have encountered an authentication issue.

    These are caused when you try to launch the game from an account that does not own it. I would advise double-checking you are logged into the correct Ubisoft Account to play the game. If you still continue to have issues, please reach out to our support team via our website as we cannot assist with account-based queries via the Forums.
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