PC down | Forums

[STANNNANNNA]

Good guys.

I'm having problems with the game:

When clicking on the game icon or when I'm in the game lobby the pc goes down, in other games everything is normal.
I already installed the game in free mode and I can play perfectly and with everything in ultra, without problems.

I don't have overclock on the PC!

spects:

ryzen 5600x
rx 6800 xt
ram: 4 x 8gb corsair vegance
board: asus prime x570-p
source: aorus 850w


Does anyone know what's going on?

[Ubi-Orion]

Good guys.

I'm having problems with the game:

When clicking on the game icon or when I'm in the game lobby the pc goes down, in other games everything is normal.
I already installed the game in free mode and I can play perfectly and with everything in ultra, without problems.

I don't have overclock on the PC!

spects:

ryzen 5600x
rx 6800 xt
ram: 4 x 8gb corsair vegance
board: asus prime x570-p
source: aorus 850w


Does anyone know what's going on?

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.

[iddoomer]

Hi there,

I had this issue. Whenever I launched the game, my entire PC would reboot. Like you I’m using a 5600X CPU.

It turned out that the EasyAntiCheat software that’s built in to Ghost Recon Wildlands did not like the fact my BIOS was a month or two out of date. (I cross verified this with other games that also use EasyAntiCheat, all of them caused my PC to restart on game launch). Have you tried updating your BIOS to the latest stable version?

[Ubi-Raziel]

Hi there,

I had this issue. Whenever I launched the game, my entire PC would reboot. Like you I’m using a 5600X CPU.

It turned out that the EasyAntiCheat software that’s built in to Ghost Recon Wildlands did not like the fact my BIOS was a month or two out of date. (I cross verified this with other games that also use EasyAntiCheat, all of them caused my PC to restart on game launch). Have you tried updating your BIOS to the latest stable version?

Hey!

Thank you very much for adding this suggestion, that's a great thought process.

To add my perspective - A PC shutting down is often down to a operating system or PC hardware misconfiguration.

On a hardware level it could be that the Power Supply Unit is starting to show issues, or perhaps there is a loose connection to the motherboard.

Moving towards software - Try installing all Windows Updates and if you have made any BIOS-level changes, try reverting back to default

Thank you!