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  1. #1

    Install progress

    Hi, so I installed the game played the prologue everything was alright, after the prologue the screen changed to " installing progress " and was stuck on 81% , I waiting for at least 2 hours nothing seemed to happened , I reinstalled the game nothing seemed to work , after 5 to 6 hours its still stuck at 81%, I dont know what is wrong but it's so hurting , it's such a good game but this disappoints soo much , I dont know what to do now maybe you can help?.
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey, Nsjxcbja!

    Sorry to hear that you are experiencing this issue. So we can get a better idea of how to help can you please answer the following questions:

    What console are you playing on?
    Do you have a disc or digital version of the game?
    How much storage do you have free on your console?
    What are your internet upload and download speeds?

    Thank you.
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  3. #3
    I play on ps4 500 gb from which approximately 200 gb storage is free, download speed is 20 mpbs I think.
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  4. #4
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Thank you for coming back to us with that information. Could you please do the following:

    Power off your PS4 and do not use rest mode.
    Hold the power button down until you hear two quick beeps. ...
    Connect your DualShock 4 controller to the USB-A slot in the front of the PS4.
    Scroll down in the menu until you reach option 5, Rebuild Database.

    Once done please then try the download again.

    If the issue continues, please let us know.
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