1. #1

    Game crashing at start of match

    My game is crashing at the start of matches. Not every time but I would say about 30%. If its ranked/unranked I can restart the game and reconnect and it works fine. It also rarely happens in between rounds on the operator selection screen. Not sure if this info is helpful but my audio always glitches a few seconds before a crash. Also if the crash happens in-between rounds some of the operator images will not show up (not all of them but normally just 1 or 2 are missing). Also this is the steam version of the game if that helps.

    I have tried all the steps I can find online (verifying files, disabling overlays, etc.)

    Anyone have any fixes?
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by Radioactive6__9 Go to original post
    My game is crashing at the start of matches. Not every time but I would say about 30%. If its ranked/unranked I can restart the game and reconnect and it works fine. It also rarely happens in between rounds on the operator selection screen. Not sure if this info is helpful but my audio always glitches a few seconds before a crash. Also if the crash happens in-between rounds some of the operator images will not show up (not all of them but normally just 1 or 2 are missing). Also this is the steam version of the game if that helps.

    I have tried all the steps I can find online (verifying files, disabling overlays, etc.)

    Anyone have any fixes?
    Hello! Sorry to hear you're facing this crashing issue.

    I'm not familiar with all of these symptoms together and it doesn't appear to be a known issue. We can try some more in-depth troubleshooting to get this resolved.

    First of all, please double check to make sure you have tried all of these steps: https://support.ubisoft.com/Article/000061047

    Disabling background application is one of the best steps to try.

    Please also list your PC specifications, as well as the driver version you have installed.

    Finally, please let me know if this issue affect the Directx11 API, Vulkan API, or both.

    Thank you!
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  3. #3
    I have been running the Ubisoft client in admin mode today and I have not had any crashed since then. If it happens again I will update this.

    Also to answer your questions it happens on both APIs and I have a ryzen 9 3900x, RTX 3080, and 32GB of ram.

    Thanks for the help so far.
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  4. #4
    i have a similar issue when i join a match it kicks me and says reason bad connection issue
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  5. #5
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hey no problem Radioactive6__9, thanks for the confirmation and happy to hear this, let us know if anything changes?

    Hello Jager_luvs_u, your issue sounds more to do with your rather then computer itself, could you try all of the following steps in this guide for me? - https://ubi.li/YPwnl

    If you run into any trouble with the steps, please let us know and we will do our best to advise, you can also contact your network provider for help in setting up port forwarding on your router, we also have a separate guide for this.

    Can I also check, have you tried connecting to different data centres before? Are you currently connected to your default location? We have a guide showing steps how to find this out here -
    https://ubi.li/5aG7a

    It may be worth connecting to different data centres after trying our troubleshooting steps, to see if you can get a better connection, connected to a different server.
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