1. #1
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,118

    Twitch Drops error - "An error occurred while enabling rewards..."

    Hello everyone, welcome to this thread.

    We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title.

    Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you -

    - Browser troubleshooting: https://support.ubisoft.com/Article/000062631
    - Un-link then re-link your Twitch account: https://support.ubisoft.com/Article/000065271/
    - If you have another Ubisoft account that you used to use with Twitch Drops, try enabling Twitch Drops with that account

    If the issue persists - please comment below so we can forward your account to our dev team. This will help with their investigation.

    Thank you!


    Note: I appreciate this is a very frustrating issue and we want to find a solution for you. Please refrain from spamming or flaming in this thread, to help us gather reports effectively.
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  2. #2
    keeps giving error
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  3. #3
    Sigo teniendo el error desde ayer, ayuden porfavor
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,118
    Originally Posted by israelmaia Go to original post
    keeps giving error
    Originally Posted by Balaam3393 Go to original post
    Sigo teniendo el error desde ayer, ayuden porfavor
    Thank you both, I will forward your accounts to the team
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  5. #5

    Erro

    Continua dando erro.
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  6. #6

    Error

    Twitch linked, not drops giving
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  7. #7
    Over and over and over and over again
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  8. #8

    An Error has occured while enabling rewards - please contact support

    I've been trying for the past 2 days to enable twitch drops for the rainbow S.I. rewards. However, it keeps giving me an error and to contact support.

    Tried on Microsoft Edge on PC
    Chrome and Safari on mobile device
    Used incognito mode on both mobile and PC

    Please help

    Username: NotTakashi.SDE
    Platform: PC
     1 people found this helpful
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  9. #9
    Some problem, support email dont work and twitch drops not working
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  10. #10
    This error is stupid are we not going to receive any of these, I was looking forward to some of these rewards
     1 people found this helpful
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  11. #11
    Twitch drops do not work for me 2
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  12. #12

    Hasnt worked for me the past 2 years

    I was able to get charms in 2018 but since then it has never worked again
     1 people found this helpful
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  13. #13

    Também estou com esses problemas

    Peço que esse problema seja resolvido pois quero muito ganhar os drops do invitation e um deles termina hoje peço que a ubisoft de alguma forma envie esse drop para quem não está conseguindo logar pois e um bug deles.

    Minha Plataforma: Console:Xbox One

    Minha gamertag e ID da ubisoft:Jhonatan gamesw

    Peço que resolvam esse problema rapidamente.
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  14. #14
    I’m having this exact problem for weeks. I’ve contacted the support but the tell me to wait because the were aware of this problem. Please, if there’s something you can do to help me, it would be amazing..

    Username: Fabyoo97
    Platform: PS4
    Twitch username: fabiiot1
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  15. #15

    It gave me an error in my laptop but not in my phone

    so, I watched 3 hours of R6 because it said on my phone that I had activated the drops but on my computer it didn't, it gave me an error. But it's almost midnight on the 23rd of Jan and I still haven't gotten it. I watched close to 5 hours of Rainbow Six Siege and I won't receive because of a bug...
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  16. #16

    Erro Drops..

    Também estou com o mesmo erro .
    Sou do ps4..
    Minha conta eh: yNewAstro
    Conta da Twiitch: leozinhogomes78
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  17. #17
    Ola estou com o mesmo erro e ja limpei os caches e cookies, desvinculei e vinculei novamente, tentei em guia anonima e nada funciona.
    Nick Ubisoft: B4rry.....
    Nick Twitch: B4rry56
    Por favor consrtem isso para o Six Invitational.
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  18. #18
    I tried for a long time to rescue the drops, but I never can, now on the site to activate the drops this is giving error.
    Twitch - WebFalcon_BRz
    Uconnect - WebFalcon.
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  19. #19
    still error
    uplay name:Rexzy_-
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  20. #20
    Same problem here
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  21. #21

    Invitational drops not working

    I have the same issue. I tried linking/ unlinking a couple of times and watching for a couple of hours but no luck. The last time i got a reward was for the 2018 Majors
     1 people found this helpful
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  22. #22
    This issue is also still happening to me even while I unlinked my twitch account and then reconnected
    Username:Spilledthemayo
    Console: ps5
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  23. #23

    Error when trying to enable drops

    HELLO i am having troube w connecting my twitch drops to my account it always throws up the same error code ;((((
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  24. #24
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Jun 2020
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    1,103
    Hey guys,

    Thank you for your update!

    I have now forwarded your details to the team for further investigation
     1 people found this helpful
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  25. #25

    Drops losser

    In not working, valkiry drop losser for me...
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  26. #26
    widepeeposad no drops
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  27. #27
    not working for me either, tried both steps
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  28. #28
    Same I am receiving the error message as well.
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  29. #29

    Still not working

    Tried linking and all of the other tips, still not working. It says error on the drops-register site, but on my account on ubi it says that i already linked my account. Still, I haven't got any drops.
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  30. #30

    Drops

    Continuo não conseguindo ativar os drops, não da pra vincular as contas mesmo seguindo as sugestões
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  31. #31
    Is there any update with this error and/or if there is a solution for this.
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  32. #32
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,776
    Thanks for letting us know you are still affected by this issue, if anything changes and you receive your drops and can successfully link your account please let us know and we will do our best to keep you informed if we have any news on this.

    For the time being I have added the following player names to our report we are sending over to the team -

    NearVengance
    B1rd0ftheHermes
    kevykev2101
    llLIGERll
    No1sy-
    PhilVortex

    Thank you.
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  33. #33

    Help

    I keep getting the error too.
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  34. #34

    keep giving error

    it keeps giving me an error when I want to activate my ubisoft account to receive twitch drops
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  35. #35

    I keep getting the same error

    Hi guys.. unfortunately nothing has changed for me either. when I click on the "activate my account" button it always gives me the same error telling me to contact customer support. I play on PS4

    Username: Fabyoo97
    Twitch id: fabiiot1

    Please guys..I really want to partecipate to the drops..
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  36. #36
    Same issue here, for over a year already. When trying to activate drops it says "An error has occurred while enabling rewards. Please contact Customer Support."

    Tried re-linking multiple times.
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  37. #37
    lol the ubisoft support guys just said we'll add you to the list and then dipped
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  38. #38

    Problems with the twitch drops connectivity.

    Every time I try to link my Twitch account with the Ubisoft website for the drops an error pops out and it wont let me receive anything. ¿How can I fix it?
    All of my friends could link it without any problem.
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  39. #39
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    1,807
    Hey there folks.

    I have forwarded your details on to the development team for everyone who has posted up to this point. Please do keep those reports coming in and if we get any updates on this issue we'll be sure to let you know on the thread. Thanks!
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  40. #40

    Stesso problema

    Anch'io ho lo stesso problema da quasi un anno.
    Ubi id: Gollum0019 Twitch id lorybax psn XxBassyx.Fix pls
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