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  1. #11
    recklessnico's Avatar Senior Member
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    Jan 2020
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    Samer here, can't sync with cloud and can't start the game at all.
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  2. #12
    UbiBlush's Avatar Community Manager
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    Jan 2020
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    Thank you all for reporting this issue. I have passed on this information and the steps you have taken to the team so they can look into this.
     2 people found this helpful
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  3. #13
    UbiBlush's Avatar Community Manager
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    Originally Posted by RammPatricia Go to original post
    I have the exact same issue. I fixed the achievement problem by running ubisoft connect as right click -> run as administrator. But the game does not start. GRB_vulkan.exe is in my process list, using like 15 megabytes of memory and just stays that way. No Battleye launching or anything. I tried launching BE from the folder directly and also the regular GRB.exe, none of them worked.
    I reinstalled the entire game and ubisoft connect too. Cleared the spool folder. Nothing solved it.
    Could you confirm if this is happening both when launching with Vulkan and with DX11 or only when launching with Vulkan?

    Also if you are still affected by this, could you confirm if you're launching the game with Vulkan? Thank you.
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  4. #14
    MikeWeeks's Avatar Senior Member
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    Nov 2014
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    Had the issue when attempting to just have Ubisoft download the update.

    Failure to sync actually started for me yesterday for both Wildlands and Breakpoint.

    Ended up re-installing Connect. GRW started up fine after doing a verify files (something was corrupted), but GRB still wouldn't update in the first attempt (it actually tried to start the game itself and hung at the "press space" screen. Then it did start the d/l after a forced close and another attempt. Had also done a verify files, and that passed without issue..

    After the update the game started fine. However upon exiting the game, got the failure to sync achievements with cloud message again. Clicked "try again", and the popup screen disappeared.

    I only use DX11 with GRB.
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  5. #15
    RammPatricia's Avatar Junior Member
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    Originally Posted by UbiBlush Go to original post
    Could you confirm if this is happening both when launching with Vulkan and with DX11 or only when launching with Vulkan?

    Also if you are still affected by this, could you confirm if you're launching the game with Vulkan? Thank you.
    I tested both of them and ended up with the same result. So yes I can confirm it's happening with Vulkan and DX11 too.
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  6. #16
    Dito !!
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  7. #17
    curme's Avatar Junior Member
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    Mar 2004
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    Had same problem. Fixed it by uninstall UbiConnect and launcher. Reinstalled everything/ Fine now.
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  8. #18
    Jo_Woo's Avatar Junior Member
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    Sep 2019
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    Problem of game not launching with both Vulkan and DX, tried both.

    Verified files, problem still persists with both
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  9. #19
    RammPatricia's Avatar Junior Member
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    Sep 2019
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    It works for me already, but when I quit it still says failed to synchronize achievements. I am sad to see I have huge performance loss after this update but I guess that goes another thread
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  10. #20
    I did post this in support forum but here it is just in case it helps someone.

    I made a shortcut to GRB.exe to desktop. Exit UBI connect. Then run GRB.exe from desktop shortcut.
    Let it auto start ubi connect, then the game run just fine.
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