1. #1

    help with unlimited for nintendo switch

    Hello friends,
    I got a new Nintendo Switch and Im trying to play Just dance 2021 but I can't connect to unlimited. I need to know why its because I used the old nintendo switch ?
    its not giving me an error it just log in to my account. please help me
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  2. #2
    Hi Brisheirit,

    I know this won't help you a lot, but for informations I also have the "old" nintendo switch and JD unlimited works fine on JD 2021.

    I don't think you will have an answer from a CM on this forum, you will have a better chance of answer with the Ubisoft chat dedicated to support.

    Hoping they will be able to help you.
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  3. #3
    Did you have an issue?
    I have the same trouble and support Do not help me ...
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  4. #4
    Rorro8a's Avatar Member
    Join Date
    Jul 2014
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    Kassandra's Heart
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    33
    Did you transfer the data from one console to a new one? I'm pretty sure Unlimited is linked to your account and console.
    That means you can use only Unlimited in the same console you payed for it, unless you do a full data transfer so it recognizes the new console as the old one
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  5. #5
    UbiCosmos's Avatar Community Representative
    Join Date
    Oct 2018
    Posts
    4,701
    Hello Brisheirit,

    Welcome to the forums! Did you make sure that the account you are using is the primary account? If not, please change your regular Switch to be the primary console and let me know if this resolves your issue.

    Thank you!
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  6. #6
    Originally Posted by Brisheirit Go to original post
    Hello friends,
    I got a new Nintendo Switch and Im trying to play Just dance 2021 but I can't connect to unlimited. I need to know why its because I used the old nintendo switch ?
    its not giving me an error it just log in to my account. please help me
    Your Nintendo Switch has to be a primary console in order for Just Dance Unlimited to work
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