1. #1

    [Nintendo Switch] Game no longer starts after login with Just Dance 2021

    I played Just Dance 2020 on the Nintendo Switch for a long time and I never had any problems with the game but it all started after I bought Just Dance 2021, Just Dance 2020 no longer opens, the game opens with a new account or when offline but my old account causes the game to crash.
    The game crashes on the home screen when asked to press the A button on JoyCon.
    Since the game only opens when offline I suspect that this is due to my account having something from Just Dance 2021 that does not exist in Just Dance 2020 and when the game tries to load my profile an error occurs.
    I really would like the Ubisoft team to resolve this, it's a joke I just can't play the previous game because I bought the new game.
    Just Dance 2020 online mode is 10 times better than Just Dance 2021 and I can't play anymore because my account simply crashes the game.
    Also, from what I saw this is not a problem that only affects me, it seems to affect many other Nintendo Switch players!
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Hi Ellisiumx!
    When the game crashes, do you get any particular error message or error code onscreen?
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  3. #3
    The only message I get is: "The software was closed because an error ocurred"
    I have tried to restart the console several times and have also reinstalled the game.
    If you need anything, I can test and record a video of the result.

    I have a capture card, so I recorded a video showing it.
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  4. #4
    Same problem as you. Just bought 2021 for a week and my 2020 cannot be opened and played again anymore.

    I tried to download and install again but it still does not work.

    I play with Switch too and have bought just dance unlimited.

    Both by 2020 and 2021 are digital version on US server.

    it is quite sad that I cannot play 2020 anymore which my network is not so good and cannot get to unlimited songs quite often.

    Please help to solve this problem, we love Just Dance
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  5. #5
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Hey folks! This issue is under investigation. In the meantime, enabling airplane mode on the Switch and launching the game should allow you to play. Thank you for your patience!
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  6. #6
    Hi, thanks for the reply.
    Unfortunately airplane mode is not a temporary solution, Nintendo Switch prevents airplane mode when the console is in the dock.



    The only viable solution is to delete the WiFi network every time you want to play the game.
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  7. #7
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Originally Posted by Ellisiumx Go to original post
    Hi, thanks for the reply.
    Unfortunately airplane mode is not a temporary solution, Nintendo Switch prevents airplane mode when the console is in the dock.



    The only viable solution is to delete the WiFi network every time you want to play the game.
    Thanks for pointing this out! We're aware that this isn't a fullproof fix - and will continue to work on a permanent one.
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