🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #11
    So I have this exact same problem, and I have been working with Ubisoft support for almost two days now - we have exhaustively tried every single step that I can think of - from reseting my hosts file, and making sure my router's firmware was up to date, to uninstalling and reinstalling both AC:O and Ubisoft Connect several times.

    Nothing has changed - the Animus Control Panel still sits at the loading screen forever. I have a feeling that this may be on Ubisoft's end, and I hope that they are able to patch it or something like that!
     1 people found this helpful
    Share this post

  2. #12
    We should all demand refunds. A faulty product on the market... They apparently aren't willing to fix this so it becomes a defective product that we should get a refund for.
     3 people found this helpful
    Share this post

  3. #13
    Here's a bit of an update - after exhausting all of the leads on my end, (and working with Ubi support for like 3 days now), the Ubisoft support team told me that they are going to excalate this problem to the dev team to review - hopefully that may mean a hotfix or a patch or something if it is on their end.

    I hope this is helpful, and I hope we can get a fix for this!
     2 people found this helpful
    Share this post

  4. #14
    @Phalanx114 - I’m glad you were able to escalate the issue, I tried all the fixes that Ubisoft Support suggested with no joy either.

    It’s another broken feature at the moment and I really hope they take the time to fix it, I only recently started to play Origins and to be honest it’s as good as Odyssey in my opinion - it’s worth the effort.

    Thanks for letting the community know - now we just have to hope that support really do escalate the bug.
     2 people found this helpful
    Share this post

  5. #15
    Another small update - the same as Phalanx114 I've been working with Ubi support the last few days as well trying to resolve this issue. They have told me that the issue has been passed to the dev team to take a look.

    The support team were awesome so all we can do from this point is wait and hope they fix it.
     1 people found this helpful
    Share this post

  6. #16
    Same problem here, endless loading circle. This lack of support is a real shame if you ask me and quite a good reason for me to stop trusting and buying Ubi products.I mean I understand the game has a few years of life already and maybe it is time to move on but, stilll....
    Share this post

  7. #17
    ROLL_5's Avatar Junior Member
    Join Date
    Feb 2021
    Posts
    14
    About the problem...

    and the support team... they try to help me on a reasonable way but I do not think they can make magic...

    According to my feelings the whole game "such kind of consol version" and after somebody had the idea that they forget for PC... I mean how you can give the same key combination to the Animus Control Panel what is already for NVIDIA....

    Anyhow a short overview of the recommended actions from the support team: (maybe it can be useful for you, for me so far not...)

    Status: not solved yet

    Actions:
    done - 1. Disabling your background applications
    done - 2. Clearing your temporary files
    done - 3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date.
    done - 4. Make sure that any antivirus or firewall software on your system is disabled.
    done - 5.1 Install Windows Updates
    done - 5.2 upload MSINFO (find please the file attached)
    done - 6. setting up to use Google public DNS services

    After reading some forums, it is recommend to run the program as "administrator" for me it does not make difference it is simply not working...

    I hope the development team as "after market repair" comes up with a patch or what ever to fix it...
     1 people found this helpful
    Share this post

  8. #18
    Orion.ELiT's Avatar Junior Member
    Join Date
    Feb 2018
    Posts
    4
    Just bought the gold edition solely for the ACP and it does not work, endless circles and not loading.

    So going to request for refund.
    Share this post

  9. #19
    ROLL_5's Avatar Junior Member
    Join Date
    Feb 2021
    Posts
    14
    Yeah it is easier...

    I got again "support" - I mean nice that at least they try to keep me "entertaining" but it is still not working...

    last proposed action:

    1. Proxy and Offline Mode
    We also must ensure that Windows is not utilizing any Proxy settings which can cause connectivity problems and that Offline Mode is disabled.
    2. Software Conflicts
    Try updating your Windows Firewall and the firmware for your home router.
    You can also temporarily disable your anti-virus, anti-malware, firewalls, and any other applications that are affecting your network traffic.
    Disable Internet Connection Sharing (ICS).
    If you have an active Virtual Private Network (VPN) connection or software, disable them.
    3. Port Forwarding - If it is not possible to shut-down your firewall, you will need to configure your router and/or firewall to forward the following network ports...
    4. Background Applications (again)
    5. Restrictive Networking Environment - please contact your ISP or network administrator for details on any specific restrictions on the previously mentioned network ports.
    6. Local DNS
    Flush DNS - https://support.ubi.com/en-US/faqs/000024748
    Reset hosts File - http://support.microsoft.com/help/972034

    slowly I feel myself in such kind of testing group... and not who bought and "old working" game...
    Share this post

  10. #20
    Orion.ELiT's Avatar Junior Member
    Join Date
    Feb 2018
    Posts
    4
    Why are you posing same **** on every ACP posts that does not even ******g work??

    Reported for spamming.
    Share this post