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  1. #11
    Originally Posted by holeyTeller Go to original post
    Hello MrBrut! As noticed on Steam for the first time you bought something for gems. Did you do same thing, or renaming before it broke again? I have only a suggestion which may be not true, like when you go to profile to spend gems or rename it, it may be an occasion for something to break. Also I think to keep it safe, just copying to reserved folder is not enough, you have to put already reserved profile into a newly created archive to not overwrite it with a potentially broken
    Hi!
    I bough that ornamental statue for 200 gems again and tried renaming my currently working profile. And I could not reproduce the issue. My current profile still works fine, and I still can't recover my two profiles "lost" previously.
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  2. #12
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Hello!

    I'm sorry to say I'm not sure why your profile & settings are resetting so far, I can understand why that would be so frustrating.

    When files are reset or reverted, that usually suggests a permissions issue to me. The best suggestion I can think of currently would be to try launching both your launchers and game as administrator, to try and ensure there are no permissions issues.

    I hope this suggestions helps you.
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