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  1. #1

    Game is bound to one account, and dlc accidentally bound to different account

    I bought the game using my main Ubisoft account at the time, but then when the DLC came out, something happened and it tried to bind the DLC to my other account through steam. I haven't been able to play the game for about two years now. Thought I'd actually reach out for help finally. Every time I try launching the game all it says is this:
    "This will bind the following products to your Ubisoft account, (followed by my name and email): Far Cry 5 Season Pass & Far Cry 3 Deluxe Edition.
    What's weird about this is Far Cry 3 works just fine. I think it got bound to my other account though.
    If i click continue, it says it can't verify ownership of this product and to contact support.
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Brettmc2, welcome to the forums!

    Sorry to hear that you are unable to start your DLC.

    As this is account related issue, can you please create a ticket on our support page?

    You can also contact us via social media: Facebook or Twitter.

    Many thanks and if you have any additional questions, please let us know.
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